Elizabeth Magill

Customer experience, call center, customer analytics, digital marketing, Agile, DevOps and quality assurance. Marketing leader at Cyara

[Elizabeth Magill @emagill]

Hey @MountainMikes am having a hard time getting resolution to fraudulent purchases made on my account at two of your franchises. Can someone please reach out and help resolve?

[Elizabeth Magill @emagill]

@iRobot so AWS now controls whether or not I can vacuum??

[Elizabeth Magill @emagill]

@DaveMichels I must confess to being disappointed that I didn't think of this wordplay first.

[Elizabeth Magill @emagill]

@McGeeSmith Love the hat!!!!

[Elizabeth Magill @emagill]

@McGeeSmith @twilio @MarshaLBailey Glad you're feeling better!

[Elizabeth Magill @emagill]

@McGeeSmith @hyattregency I've recently started swimming regularly and it feels sooooooooo good! I'll have to start researching hotels that support this practice.

[Sheila McGee-Smith @McGeeSmith]

Conversation with a Contact Center Builder (Versus Buyer) < @Traeger’s head of operations @bteggart discusses critiques of build-oriented solutions and points out competitive advantages to building one’s own #contactcenter @awscloud #AmazonConnect https://t.co/aHkWPyWLiu

[Elizabeth Magill @emagill]

@McGeeSmith @Traeger @bteggart @awscloud Terrific article on the "developer" trend you and I first discussed a couple years ago. It's quite interesting to see the details behind the real-world example from Traeger.

[Elizabeth Magill @emagill]

@UberEats my account has been disabled and I am told to go to the support section of the app/site which does not have any guidance for this issue. Can someone please DM me to help resolve?

[Cyara @GetCyara]

What are you doing October 13-14? Hopefully joining us ringside for Xchange Virtual Summit 2021. Be one of the first 300 registrants and receive a custom boxing themed SWAG Box! #Xchangesummit2021#CX #Cyara #Customerexperience https://t.co/NrmMiK87iV

[Cyara @GetCyara]

Technology writer for an article in Destination CRM Phillip Britt interviews Cyara's President James Issacs about Top #CustomerService Trends: https://t.co/UdJ4swzI7G

[Cyara @GetCyara]

Cyara's President, James Isaacs, shares 5 of the best practices for migrating your #ContactCenter to the #cloud
https://t.co/500KTUPMdy

[Cyara @GetCyara]

Have questions about exactly how a #continuousintegration and #continuousdelivery can impact a software delivery transformation? The Enterprisers Project explores: https://t.co/ICzZpbjj8b #cicd #digitaltransformation #softwaretransformation

[Cyara @GetCyara]

Why Contact Centers Should Test Bi-Directionally for Voice Quality - Bi-directional testing is important to help ensure voice quality, whether your agents are in the contact center or working from home.

https://t.co/YFEJuZMBc8

[Cyara @GetCyara]

Cyara Announces the Opening of the 2021 CXcellence Awards for Customer Success, Innovation and Achievement! https://t.co/j7U1wxinh8

[Elizabeth Magill @emagill]

So looks like @Doordash just likes to take money for no reason from people who place orders that they can't fulfill.

[Elizabeth Magill @emagill]

@doordash I'm done with you! Ordered tonight, you can't find a dasher. Fought me on a refund. Last order, your dasher was way late and food was cold. When I notified you, you essentially accused me of abusing the system (I wasn't even asking for a refund). Never again.

[Elizabeth Magill @emagill]

@Verizon I signed up on your web site to get a call back. I got the call back and have been on hold for 5 minutes. Do you not understand how this is supposed to work?

[Elizabeth Magill @emagill]

@verizon I have been on hold for an hour. Can someone please help me. This is ridiculous

[Elizabeth Magill @emagill]

True and effective����