Ema Linaker

[Ema Linaker @emalinaker]

@VirginAtlantic Morning Team, as you can see, that link has a 404 error message on it, which is annoying. Could you please share a working link when able?

[Ema Linaker @emalinaker]

@VirginAtlantic could you please help me - I have account issues - Virgin Red doesn't talk to Flying Club which means I'm losing out on your new fab partnership with Marks and Spencers!

[Ema Linaker @emalinaker]

@VirginAtlantic

[Ema Linaker @emalinaker]

We are being ripped off left right &centre by everyone at the moment. A faulty app means payment taken off my credit card but no purchase shown. Told to wait 5 days for them 2 enjoy my ££ free, make interest on that whilst I pay my credit card interest for something I don’t have

[Ema Linaker @emalinaker]

@VueHelp I need help you’ve taken money off my credit card and the voucher codes for the other two tickets and the app isn’t registering this purchase

[Ema Linaker @emalinaker]

@AvantiWestCoast Adam in the C carriage apparently serving customers doesn’t need to be rude. Shame as it doesn’t represent your core business values. #fail #CustomerServiceFail

[Ema Linaker @emalinaker]

@TPExpressTrains Thanks Jay I will. Have a good weekend

[Ema Linaker @emalinaker]

@TPExpressTrains - shocking calling a carriage first class when it is far from that. It wasn’t the lovely lady who served us who was at fault but those who don’t think it’s good to have ice, and appropriate snack and stock on a Friday Bank Holiday commuter train service. #fail

[Ema Linaker @emalinaker]

@northernassist @TrainsNorthern Apologies but I booked via your app so that is where I went wrong. I take my comment back and will share with them

[Ema Linaker @emalinaker]

@northernassist @TrainsNorthern in the first class carriage on my to Durham…no ice, no pretzels, no chutney on the cheese board. I felt so sorry for the girl trying to serve us

[Ema Linaker @emalinaker]

@AvantiWestCoast The products they're terrible - no one wants them. Maybe that's the strategy? If you do like the random products there are 4 crisps in a packet. For the prices you charge you can deliver a better F&B experience. You're an Italian company!

[Ema Linaker @emalinaker]

Dear @AvantiWestCoast - Joellie (I haven't spelt this correctly) in the first class lounge was AWESOME. The products on offer which we all have to self serve now are not. They are SO far removed from First Class it's mortifying.

[Ema Linaker @emalinaker]

@AvantiWestCoast Have to commend Richard in service and the ticket conductor. Both did the best they could in exceptional circumstances - but @AvantiWestCoast need to accommodate post-football passenger overload. It was YESTERDAY....

[Ema Linaker @emalinaker]

Gosh the tales of woe continue on this service with @AvantiWestCoast - now we don't have ANY food on a lunchtime service - it's unbelievable. I know the staff are doing their best. It's not their fault but someone needs to sort this service out properly. #fail

[Ema Linaker @emalinaker]

@AvantiWestCoast The Avanti lady now chillin behind me has had a gr8 relaxing journey. She was the 1 meant 2B in the galley! She's read @ least 3 chapters of the biography she brought. Lucky her. We battled up the train full of passengers in the aisles 2 get food she was meant to serve.

[Ema Linaker @emalinaker]

@AvantiWestCoast Thanks Mike - 100% I want to take this further. I don't think it's ok. Do you?

[Ema Linaker @emalinaker]

@AvantiWestCoast -I'm on the delayed 11.02 from Liverpool, booked 2 x 1st-class tickets. Got on the train and coach J had 4 Avanti staff members sitting there - not sure that works does it? Had to ask whether the spare seat was available - #fail REFUND pls

[Ema Linaker @emalinaker]

@British_Airways I've sent a private message - I am now in Chatbot hell

[Ema Linaker @emalinaker]

Is anyone else being forced to use 2FA which they hasn't set up on their @British_Airways Avois and BA account? I am and its driving me nuts. I can't seem to get past the log in is this how they will steal all my points? #fail

[Ema Linaker @emalinaker]

@British_Airways Nope that’s not working it’s asking for an Authenticator code