Emanuele Zattin

Manager at Capture One, food enthusiast

[Emanuele Zattin @emanuelez]

@UltraLinx what's on the other end of the tethering cable? possibly Capture One?

[Emanuele Zattin @emanuelez]

@simonw @mitchellh Would something like xcbeautify help in that regard?

[Emanuele Zattin @emanuelez]

@mayumi_workssss Please contact support for this and remember to give them your AppleID and Capture One account so we can investigate

[Emanuele Zattin @emanuelez]

@xnimurah It sounds indeed like a cable issue. Let me know if you run into more troubles! :)

[Emanuele Zattin @emanuelez]

@norajedi That sounds very weird. I would be very interested in seeing your logs. Please feel free to contact me by DM if you feel like helping out!

[Emanuele Zattin @emanuelez]

@thefikboy @MightyJax @captureone I discussed the issue with the team today. We want to get in touch with you to see your logs :) I'll get in touch with support to find your ticket and contact you

[Emanuele Zattin @emanuelez]

@thefikboy @MightyJax @captureone Hmm... I didn't receive any DM. Please try again, or maybe contact support and mention this conversation with me so they know where to forward the ticket.

[Emanuele Zattin @emanuelez]

@thefikboy @MightyJax @captureone That sounds very weird since that's a very common scenario and I never heard of this before. Please write me a DM so I can forward your contact to the team... I'm sure they would love to see your logs :)

[Emanuele Zattin @emanuelez]

@thefikboy @MightyJax @captureone what device is this on? and how many pictures are you trying to export?

[Emanuele Zattin @emanuelez]

@thefikboy @MightyJax @captureone what kind of files are you exporting and what are you exporting to? JPG, EIP, TIF?

[Emanuele Zattin @emanuelez]

@thefikboy @MightyJax @captureone It depends what you mean by saving. Changes are automatically saved in the catalogue, but if you want to export the pictures there's a dedicated button for that :)

[Emanuele Zattin @emanuelez]

@MightyJax @captureone We're working on supporting sessions so I guess that will be the ultimate solution for you.

[Emanuele Zattin @emanuelez]

@MightyJax @captureone What's your use-case? Is it transferring unedited RAWs from the Capture One Mobile to Desktop? There are several ways to do this, including cloud transfer, but you can also export originals from your iPhone and use Airdrop or whatever other medium offered by your iPhone.

[Emanuele Zattin @emanuelez]

@MightyJax @captureone It already works on mobile after today's release :)

[Emanuele Zattin @emanuelez]

@taka67380 You can try it for 7 days for free! Let me know how you like it! :)

[Emanuele Zattin @emanuelez]

@rontyoung @captureone That’s odd. Please drop me a DM so we can sort this out.

[Emanuele Zattin @emanuelez]

@akaburn_megane If the new cable does not help it would be great if you could send me the logs so we can help you further. You can write to me in a DM for further instructions :)

[Emanuele Zattin @emanuelez]

@akaburn_megane That is a very popular camera among Capture One users so I’m quite sure we can make it work :) first make sure that the cable is ok. Try another cable if necessary. Make sure the camera is set correctly. USB mode should be PTP. Let me know if that helps!