@monzo Thanks for the reply. It isn't going to feed me tonight and no-one in your fraud team or service team seems to care enough. Unbelievable experience
@monzo You have locked me out of my accounts for 24 hours due to "suspected scam" Despite speaking to your fraud team via chat and on the phone I am still locked out and no-one will respond since around 1200 today. I need food but can't pay for it. Horrendous customer experience
@MicrosoftHelps You are taking money from my account, monthly for a service I no longer receive. Your online support options are unhelpful and your online chat will not assist. How can I get you to cancel this recurring charge? I've been trying to get help for a week and cannot.
@plusnethelp Good morning folks. Raised a fault (ELF) to Business Support on Thursday which has yet to be touched. I'm guessing this is down to Covid 19 resourcing challenges and not normal service :) Any idea when the Biz faults team are likely to touch this?