Emily D

[Emily D @emilydarrell]

@MartinSLewis if I've just gotten finance on a new car (PCP), can I take finance on a new phone too? Found a contract half the price for a better phone but worried about being rejected or harming my credit score by doing both together in the same month!

[Emily D @emilydarrell]

@BarclaysUKHelp Yes, I was told that usually it was 5 days but due to the circumstances he'd make sure it was sent next day

[Emily D @emilydarrell]

@Barclays I'd like the contact details of someone that I can make a complaint to. I had fraudulent activity on my account and was promised my card would be delivered next day on Saturday ahead of going on holiday this Sunday. It still hasn't arrived.

[Emily D @emilydarrell]

I've spent several hours on the phone to your team over the past week, so I'd like the direct email of someone I can speak to. A complaint has already been raised about the call on Thursday, but I'd like to build on that about the overall horrendous customer experience

[Emily D @emilydarrell]

The guy apologised when I rang up for the misinformation and bad advice. He promised the card would be sent next day as way of apology and as I am going away and need to purchase toiletries, currency etc. I rang yesterday again, and was told it would arrive today

[Emily D @emilydarrell]

@HotelChocolat gutted that I selected and paid for next day delivery on my first ever order yesterday, and that it says it will arrive by 25th January. I may as well have stuck with standard!

[Emily D @emilydarrell]

@BarclaysUKHelp And the fact that #Barclays/@Barclays are holding money from someone who is in a foreign country is just the worst kind of customer care. I'll say it again- if you're considering a Barclays bank account, avoid it!

[Emily D @emilydarrell]

@Barclays absolutely appalled by your chat service and service full stop. 3 hours I have been on the chat and I have repeated myself all night, and not once have I had a response that helps answer my query or get my money back that you have on hold.

[Emily D @emilydarrell]

@BarclaysUKHelp Should have known then to abandon #Barclays. Worst customer service my partner and I have ever experienced... and he's had way more problems than I have! It's really quite embarrassing.

[Emily D @emilydarrell]

@BarclaysUKHelp It's now 10 days since this transaction was made. I'm increasingly frustrated. Please provide email address so I can discuss the situation. The app is ineffective, I can't ring & I don't have an apple device. I also don't have time to video call. Please DM with email as requested

[Emily D @emilydarrell]

@BarclaysUKHelp Do you have an email address you can provide me with to log a complaint? On your website it recommends the chat within the app (ha!) And the Apple chat and I do not have an Apple device

[Emily D @emilydarrell]

@BarclaysUKHelp I am in a foreign country so calling is not an option.

[Emily D @emilydarrell]

@BarclaysUKHelp The first was taken 28/09. I am in a foreign country and so two weeks is not good enough. And three hours for someone to tell me on social media that it will be two weeks certainly isn't good enough

[Emily D @emilydarrell]

@BarclaysUKHelp Yes, the merchant has informed me that two payments have been released but that the bank needs to release it to me

[Emily D @emilydarrell]

@BarclaysUKHelp I am trying to figure out why money put on hold by a vendor hasn't been released yet. I have been on 3 different chats and every time I go through the questions/explanation someone else takes over the chat. Now I'm simply being ignored. Worst service I have ever experienced.

[Emily D @emilydarrell]

@ThePresentTree hi, please could you tell me what size pot is needed for your indoor coffee tree? Thank you!