Emma Al-Ausi

Always surrounded by bikes @lifecyclesleeds mum of three & racer turned reluctant commuter!

[Emma Al-Ausi @emma_coldwell]

@CommClothing This is THE one!! Can we still buy this?

[Emma Al-Ausi @emma_coldwell]

@CommClothing I need your help. My OH hates shopping for clothes but fell in love with your Mountain Parka in John Lewis. They didn’t have the right size and we can’t locate on their website or yours! Please help! 🙏🏼

[Emma Al-Ausi @emma_coldwell]

@OpenreachHelp Hoping somehow the driver sees this! 😀

[Emma Al-Ausi @emma_coldwell]

Thank you to the @WeAreOpenreach driver - who passed me on the Otley bypass (A660) this afternoon and gave me tons of space! I salute you sir! #thankyou #safepass #carefuldriver #bestbybike

[Emma Al-Ausi @emma_coldwell]

@Cyclopunk Ha - we have some of the same models. 🚗

[Emma Al-Ausi @emma_coldwell]

Broadband fault for 6 months. Refusal to help unless you pay more for a service you don’t receive. Nice one @bt_uk 👏🏼 👏🏼 👏🏼 #incompetent #BT #broadbandouttage

[Emma Al-Ausi @emma_coldwell]

@bt_uk 1 hour 56 minutes on the phone resulting in being forced to upgrade and pay more for Halo for ZERO broadband. 👏🏼 #britishterrible #britishtelecom #bt #payusfornothing

[Emma Al-Ausi @emma_coldwell]

Worst ever service awards go to @bt_uk
How many engineers do you need to fix a broadband fault? Worst broadband since APRIL! #avoid #bt #broadband #worstservice

[Emma Al-Ausi @emma_coldwell]

@bt_uk Advisor told me line drops in excess of 1200 a day.

[Emma Al-Ausi @emma_coldwell]

@bt_uk Intermittent fault since we moved in. 10 engineers in last few weeks. No broadband connection at all right now. On call to BT for 1hr40 refusing to send mini hob because I am not HALO yet paying for a broadband we don’t receive. Service won’t be restored until 20th.

[Yorkshire Housing @yhousing]

@emma_coldwell Thanks for sharing this Emma! You've definitely brightened up our Thursday morning 🌈 We're always really proud of our colleagues but now we're feeling extra proud 🤩

[Jayne Eyre @BronteGoth]

@emma_coldwell @yhousing Great to hear @emma_coldwell. Drop me a private message and we'll try and pass this on to the drivers themselves. Thanks for noticing us 😊

[Emma Al-Ausi @emma_coldwell]

@BronteGoth @yhousing Thanks I’ll do that!

[Emma Al-Ausi @emma_coldwell]

Credit where it’s due… thank you to the 2 @yhousing employees, who on 2 separate occasions gave me loads of room when passing on my Tues commute home. Your courteous behaviour is a great reflection on you & the culture where you work! 👏🏼 #bestbybike #KindnessMatters #Thankyou

[Emma Al-Ausi @emma_coldwell]

@EONhelp how can I get a meter inspected to check it’s not faulty and there is no leak? The estimated annual usage is 3x that suggested for a high use household.

[Emma Al-Ausi @emma_coldwell]

@EONhelp Done thank you

[Emma Al-Ausi @emma_coldwell]

@EONhelp won’t accept an OTR whilst the complaint reaches a satisfactory outcome.

[Emma Al-Ausi @emma_coldwell]

@EONhelp there was no debt on the account. We had just moved in. One supply was changed - the other not. Eon are trying to charge pretty much double what the new contract rates were. @ofgem may be the only solution. In the meantime you are now going to try and add charges!

[Emma Al-Ausi @emma_coldwell]

@EONhelp I have just been on the phone for 30 mins and got cut off when I asked to speak to a manager. @eonenergyuk blocked my gas account move to another supplier when I moved into my rented house. I wasn’t notified and paid the new supplier for both.

[Emma Al-Ausi @emma_coldwell]

@ArgosHelpers Any update please?????????

[Emma Al-Ausi @emma_coldwell]

@Argos_Online I have messaged twice but no reply. Called but 20 min wait. I am waiting for a refund for a returned item over 2 months ago. Not great service! 👎🏼