Emma

[Emma @emmadennis]

@British_Airways Hi @British_Airways please can you get back to me? Ta!

[Emma @emmadennis]

@British_Airways hey BA we’re flying with you for our honeymoon 🥳. Quick question - do we really need to pay extra to guarantee our seats together? We’re hoping to put those pennies towards some 🍹 🍸. Can you help?

[Emma @emmadennis]

@Hermesparcels hello please can someone get back to me? Thanks

[Emma @emmadennis]

@Hermesparcels hello a large delivery (a bedside table) was left outside our door today but we didn’t order it (a previous owner did and sent it to the wrong address). How do we get it picked up and returned? Your online help chat isn’t helping thanks

[Emma @emmadennis]

@HMRCcustomers Hi Martin, I've tried all these things - I've been cut off from the webchat twice, I've been cut off by a customer service adviser once I've got through (and have been on hold collectively for 80+ mins this morning between 8.30-10.30.

[Emma @emmadennis]

@HMRCcustomers hello, I've been on hold for almost 45 mins trying to speak to someone on the 0300 200 3300 number. Please can you advise when the best time to call is as I didn't anticipate having to wait this long? Thank you

[Emma @emmadennis]

@HMRCcustomers Hi Tom, after being on hold for another 47 mins, someone finally takes my call. They go to double-check the issue and put me on hold again. A few minutes later the customer service agent has cut me off... I'm starting to tear my hair out now... Is there another way?

[Emma @emmadennis]

@HMRCcustomers I spent 1hr yesterday on hold, 30 mins on hold this morning, and most of yesterday trying to get through to the online webchat only to be thrown off twice once I submitted my question. Is there an alternative number to call as it is quite frustrating? Thanks so much

[Emma @emmadennis]

@HMRCcustomers Thanks, Nav - but I would like to speak to someone as the letter and online portal (on that link you've shared) say something very different... Thanks

[Emma @emmadennis]

@HMRCcustomers Yes - 2019 - 2020

[Emma @emmadennis]

@HMRCcustomers I have received a letter stating I owe tax to be paid before May, but when I log onto the Simple Assessment portal mentioned in the letter it says I have paid the right amount of tax and there's nothing to do. I would like to speak to someone to clear this up?

[Emma @emmadennis]

@HMRCcustomers Hi Nav, thanks so much for your message. I've just tried to call again this morning and after going through a series of automated questions, the service cut me off and said all line operators are busy. I've spent a day trying to get through now. Please can someone contact me?

[Emma @emmadennis]

@HMRCcustomers Thank you, after checking in all day, I have been accepted onto a chat and shared my question - twice - only to then be told all advisers are busy and to 'try again'. It's quite frustrating as no one takes my details down to continue the discussion. Please can you help?

[Emma @emmadennis]

@royalmailhelp I’ve been trying to find the contact details to speak to customer service please can you help? I sent & paid for a parcel but my recipient has also been charged for postage. I paid for this at the post office. How do we refund that person? Thanks

[Emma @emmadennis]

@Cabmerlot Definitely lobster & shrimp rice xx

[Emma @emmadennis]

Death of the big chain? Household names open pop-ups in order to claw back young diners with a taste for food trends - The Telegraph https://t.co/Czqu9dRR3X

[Emma @emmadennis]

Milkmen are returning to London as millennials order glass milk bottles in a bid to slash plastic waste - Evening Standard https://t.co/jexgQhQ3E2

[Emma @emmadennis]

@Cabmerlot @m4ttso That is so you!!

[Emma @emmadennis]

@Cabmerlot 😬sorry! Xx

[Emma @emmadennis]

@Cabmerlot 👏🏻