emma james

[emma james @emmajamesphysio]

@AmazonHelp .thank you, I was told that in July and October so let’s hope

[emma james @emmajamesphysio]

.anyone else shocked at how huge conglomerates such as @amazon get away with such back customer service .
I own a small independent retail and wellness business and would never treat my customers the way @AmazonUK do. You should be ashamed of yourselves .
Substandard products !!

[emma james @emmajamesphysio]

@AmazonHelp . I have completed the form again and let’s hope I get a response and a resolution as I am over £600 out of pocket for a sub standard paddling pool which was no bigger than a foot spa with a Chinese plug attached !!! Who is screening your vendors

[emma james @emmajamesphysio]

@AmazonHelp .I will fill in this form again but it has already been ignored twice

[emma james @emmajamesphysio]

@AmazonHelp Yes I have had messaged the seller I have requested a refund. I have sent photographic evidence the product has been return. I have appealed and everything has been ignored . I am still an Amazon customer and have been loyal but it’s shocking that I am over £600 out of pocket

[emma james @emmajamesphysio]

.I would like to know why my official complaint to @amazon is being ignored .
I paid over £500
For a substandard paddling pool and even hand delivered it back to the crook who was box shopping it from China and still no refund!!! Shame on you .
I am not going away

[emma james @emmajamesphysio]

@AmazonHelp I have done that thank you

[emma james @emmajamesphysio]

.@amazon you need to sort out your market place sellers. You have been ignoring my requests for a refund but I’m not going away. You can not rip people off

[emma james @emmajamesphysio]

@AmazonHelp .@Amazonhelp Christie I have submitted a contact me and I have been back into the system using the link you provided and scrolled all the way to find the product this complaint relates to and it will not let me submit another form. Can you DM with an email address ?

[emma james @emmajamesphysio]

@AmazonHelp .@AmazonHelp I have already used the contact us form and spoken to about five people and got nothing and nowhere except a very rude customer services manager which is why I am reaching out here .
But yes I will try again

[emma james @emmajamesphysio]

@AmazonHelp

[emma james @emmajamesphysio]

@AmazonHelp .@Amazonhelp I have submitted a refund request and returned the item personally and was charged £535.99 for a paddling pool which was sub quality and had a Chinese plug attached

[emma james @emmajamesphysio]

@AmazonHelp I have submitted a refund request and it was denied

[emma james @emmajamesphysio]

@AmazonHelp Yes I did submit one and it was rejected because I hadn’t returned the product to the Amazon market place seller. So I returned it and sent photographs of the return and recontacted the seller and was ignored . Ok I will resubmit

[emma james @emmajamesphysio]

@AmazonHelp I ordered from .co.uk and I have been retrying to deal with this since April

[emma james @emmajamesphysio]

.@amazon what a joke, I have been overcharged , sent poor products and when I have returned the products I have been ignored!!!

[emma james @emmajamesphysio]

[e-mail]

[emma james @emmajamesphysio]

@ChannelMum I would absolutely love this yes please

[emma james @emmajamesphysio]

.@samaritans it’s world suicide prevention day today. Pop over to @ChannelMum Instagram and see the takeover. I’m sharing my story to raise awareness and help others xxx

[emma james @emmajamesphysio]

@Fabletics We have been emailing you for weeks and you are ignoring us

[emma james @emmajamesphysio]

.@Fabletics what an absolute joke, you have been taking £44 a month without my permission from my account for five years!!! I have no access to my account and no credits showing @kevinheart4reaI you endorse this company !!!!