Hi @BBCWatchdog@MartinSLewis Is there any advice I can get on this issue? O2 won't respond via any channel and their position is that I'm tied into the contract so I can leave them. I'm currently paying for a product that I do not have and they won't help me resolve the issue.
@O2 Hi O2, Why it is acceptable that a £1000 brand new handset breaks after 7 days & due to your internal processing issues I'm still without a phone 17 days later? I'm now being told I have to wait at least another 10 days. Countless hours trying to resolve and getting nowhere
@O2 countless hours on the phone trying to resolve and no response to my complaint escalation. Constantly having to call back after being hung up on and restart the conversation from scratch. Yet you are taking my money!!
@hm_custserv hello! My gift card was dispatched 6 days ago but hasn't arrived. It was a prezzie which is now late 🙄 Pls can you advise if it is lost or just delayed due to Xmas post. Thanks
@chrisgauld After 12 months of problems with Spark I have spent well over 3 hours on hold today and am still waiting! How can you accept such appalling service as CEO?
@SparkEnergyUK now over 3 hours on hold today and I still haven't managed to speak to you and you have closed online chat! How am I meant to speak to someone today???
If you’re struggling to leave the sofa after overindulging this Christmas and find yourself in #CrimboLimbo, you’ll love @FloandJoan ’s song which captures the mood perfectly.