@AmericanAir It’s not even upsetting, it was completely unnecessary - it fit in the sizer, who can I speak with to file a formal complaint? You can’t treat customers that way. The last time I had an issue with AA I had to reach out to a USA Today reporter to help escalate the issue I had.
@AmericanAir I’m extremely disappointed with how your gate agents handled a situation with my bag in CLT they were very rude & my bag fit into the sizer, not to mention I traveled with the carry-on to CLT, but still made me check the bag. Why? I was in group 4, plenty of space!
@AmericanAir AA1952 CLT to LA, gate B3, they did this to several other customers whose bags fit into the sizer as well. Not only was it completely unnecessary, but the entire gate team was being nasty to each person that they forced to check a bag. I’d like a follow up discussion on this.