Someone once said, "Water has no effect on plastic flowers" and that changed my entire perspective on love, effort, and authenticity. Because sometimes we pour ourselves dry trying to nurture what was never real to begin with.
The Scoping Problem of conversational interfaces
Ever had an oblivious friend? Someone who is well-meaning, but has an opinion on everything and has no real clue what they’re actually good or bad at?
Ask them about politics and they’ll confidently rattle off what really needs to be done. Complain about a problem and they’ll tell you how to fix it.
Wise people know their scope. They can predict with great accuracy what they know better than you, and what they’re ignorant about.
Conversational AI today feels more oblivious than wise; it doesn’t know what it doesn’t know.
When you ask an AI agent to produce something outside its zone of competence, it doesn’t inform the user: “This is beyond my current capabilities.” After repeated attempts and corrections, the agent does not suggest: “Let me take a step back and try a different approach; this one doesn’t seem to be working.”
The AI doesn’t know whether it’s 90% or 60% or 20% confident, it doesn’t yet analyze the trustworthiness of its sources, it doesn’t fess up: “I’m not sure. My opinion leans X because…. but I’m uncertain about....”
The best-performing human teams operate with clarity on one another’s scope. Because of my design background, I'm confident to express an opinion about the design of a registration page. Ask me to select which database we should use, and I'l refer you to someone else.
In the human world, we know that good feedback mechanisms not only improve an individual’s work, they also reflect back to that person what their strengths and weaknesses are. With that knowledge, the person can do a better job of selecting the appropriate scope for their work and asking for help when a task is beyond their level.
One day, if AI gets to superintelligence, there will be no topic where it remains more ignorant than us puny humans. But that day isn’t here yet.
Before then, why not design for awareness and clarity of scope? After all, authenticity breeds trust.
(This is Problem #4 of the Five Big Problems of Conversational Interfaces.)
Harvard has set an example for other higher-ed institutions – rejecting an unlawful and ham-handed attempt to stifle academic freedom, while taking concrete steps to make sure all students at Harvard can benefit from an environment of intellectual inquiry, rigorous debate and mutual respect. Let’s hope other institutions follow suit.
STUDY HARD. No matter if it seems impossible. No matter if it takes time. Wake up early and start studying for your future. Just remember that the feeling of success is the best feeling in the world.