Sarah

[Sarah @engl_sarah]

@cavehoult @PreplyCom I even messaged them on Instagram — no response there either. It’s not just frustrating anymore. It’s exhausting.

[Sarah @engl_sarah]

@PreplyCom
I was an active tutor on your platform with excellent student reviews and a Super Tutor badge; a clear sign of commitment and quality.
After submitting my real ID, my account was suddenly suspended and my $1700 earnings were withheld without any explanation.

[Sarah @engl_sarah]

@cavehoult @PreplyCom I’m so sorry this happened to you.
Over the past month, I’ve heard from several people with the same experience: long-time tutors suddenly getting their accounts blocked, no access to their earnings, no answers from Preply.

[Sarah @engl_sarah]

and social media. Still, $1700 of my hard-earned money is stuck. I live independently, and I had counted on that money to support myself. Please — I’m not asking for a favor. I’m asking for what I rightfully earned. Help me.

[Sarah @engl_sarah]

Dear @kirillbigai ,
I’m reaching out not just as a tutor, but as a young woman who worked hard for every dollar earned on Preply.
My account was suspended due to a failed ID verification, I’ve sent documents, followed every step, and begged for a response through tickets, emails,

[Sarah @engl_sarah]

My Preply account was closed after verification, and my balance wasn’t refunded. Has anyone faced this? Any tips to resolve it? #Preply #LanguageLearning

[Sarah @engl_sarah]

Not every lesson goes perfectly.
Sometimes you just hold space, listen, and let your student know they’re allowed to be human too.

[Sarah @engl_sarah]

Some days I really miss the quiet moments between lessons, when a student smiles and says “I finally get it.”
That feeling is why I started teaching in the first place.

[Sarah @engl_sarah]

I don’t know why I cried after reading @preplycom’s response on Instagram yesterday.
I already knew they wouldn’t help.
But still… hope is such a terrifying thing.

[Sarah @engl_sarah]

This is exactly what I’ve been dealing with for almost a month now.
No answers. No resolution. Just random messages like “Help Mark understand how he’s doing.”
What are you even surveying?
Where’s the response to the actual problem?
@PreplyCom #Preply #TeachersDeserveBetter

[Preply @PreplyCom]

@engl_sarah Hello. We're sorry to hear about your experience. Our customer care team can better assist you with this matter.

[Sarah @engl_sarah]

@PreplyCom I’ll install Instagram and DM you there. Please make sure I get a proper response this time.🙏

[Sarah @engl_sarah]

@PreplyCom I don’t have Instagram. Please DM me here so I can send you the documents.

[Sarah @engl_sarah]

@PreplyCom I’ve already contacted your support team multiple times, and I’ve received nothing but automated replies.
This is not a support issue; this is about accountability.
Please don’t redirect me again. What I need now is a real resolution, not another brush-off.

[Sarah @engl_sarah]

@PreplyCom Will you address this or continue to ignore your most committed tutors? #Preply #FreelancerRights #TeachersDeserveBetter #OnlineTeaching

[Sarah @engl_sarah]

@PreplyCom I’ve contacted your support, legal, and complaint channels multiple times. No proper response. Only automated replies. I followed every rule, invested time and care into every lesson. This is not just unfair; it’s damaging and unacceptable.

[Sarah @engl_sarah]

@PreplyCom

[Sarah @engl_sarah]

I’m a former @preply tutor. My account was suspended after I submitted my ID.
I had over $1700 earned and Preply kept all of it.
No clear reason. No reply from legal. Just silence.

[Sarah @engl_sarah]

@preply Preply’s silence isn’t just frustrating; it’s damaging to freelancers who rely on their income.
If you’re a tutor on this platform, protect yourself and speak up.

[Sarah @engl_sarah]

@preply This has pushed me to give up not just on Preply, but on online teaching altogether.
Just give me what I earned.
That’s all I ask.