Steve Curtin

Author of Delight Your Customers & The Revelation Conversation. Formerly with @MarriottIntl | Fan of leading, serving, and inspiring on purpose.

[Steve Curtin @enthused]

The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose https://t.co/wGxfeVafHC

[Steve Curtin @enthused]

The Flatirons. Chautauqua Park | Boulder, CO. ⛰️ ⛰️ ⛰️

[Steve Curtin @enthused]

District Market (LaGuardia) adds a 3% fee to subsidize employee wages on top of >45% product markups. I’m seeing more businesses impose an array of fees to shift labor costs directly to customers. (And the irony is that I was using a self-checkout kiosk!)🤔 #custserv #custexp #cx

[Steve Curtin @enthused]

Great trip to get Kennedy settled in student housing for her summer internship. 🚕 🍕 🗽

[Steve Curtin @enthused]

Congratulations, Car-Car! 👨🏻‍🎓 🎉

[Steve Curtin @enthused]

.@FedEx has, once again, missed its 4-hr delivery window for a package that requires a signature. The status quietly changed from “10:50am-2:50pm” to “By end of day.” This clunky delivery process is completely avoidable in 2026. @FedExHelp #custserv #custexp #cx

[Steve Curtin @enthused]

Wordle 1,777 2/6 💅🏼

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[Steve Curtin @enthused]

Kennedy met up with a friend studying in Italy. 🇻🇦 🇮🇹

[Steve Curtin @enthused]

I encountered this message yesterday while playing MapTap. It’s likely from the game’s creator, John Donham. To me, it represents what’s possible if you care. #leadership #custserv #custexp

[Steve Curtin @enthused]

Mood. #Boulder ⛰️

[Steve Curtin @enthused]

Carter’s surveying snakes in La Junta, Colorado. 🐍

[Steve Curtin @enthused]

@Dmitriy_Grey_AI To your point.

[Steve Curtin @enthused]

“An NBER survey of nearly 6,000 global executives reports that 89% see no effect (of AI technologies investments) on labor productivity.” ~Gallup’s State of the Global Workplace: 2026 Report #AI #technology #investment

[Dmitriy Grey @Dmitriy_Grey_AI]

Companies invest heavily in AI yet rarely restructure their workflows—that's where real value gets lost. We created RAI AI to eliminate weeks of data hunting through instant, customized analysis. Genuine productivity requires workflow redesign alongside the right tools. How does your organization tackle this challenge?

[Dmitriy Grey @Dmitriy_Grey_AI]

@enthused Most companies layer AI onto existing workflows instead of reimagining them. At RAI AI, we're closing that gap by making data discovery instant, which fundamentally changes how teams work. The real bottleneck was always waiting for answers, not AI itself.

[Steve Curtin @enthused]

“(O)nly 12% of (surveyed) employees in AI-implemented organizations strongly agree that AI has transformed how work gets done in their organization.” ~Gallup’s State of the Global Workplace: 2026 Report #AI #technology #investment

[Steve Curtin @enthused]

“A recent MIT study found that despite roughly $40B in enterprise investment (in AI technologies), 95% of organizations have seen zero measurable impact on profits.” ~Gallup’s State of the Global Workplace: 2026 Report #AI #technology #investment

[Steve Curtin @enthused]

Kennedy’s in Greece. Amazing food & views… 🇬🇷

[Steve Curtin @enthused]

Bill, as others have said, nothing in this post compares to the health/complete recovery of your daughter. Lawsuits/settlements will come and go. Family and health are preeminent.

That said, you are standing on principle. This is solid ground. Covey used a lighthouse as a metaphor for principles, saying, “You don’t break principles, you break yourself against them.”

Some principles at play here are honesty, integrity, fairness, equity, and justice. Ronda appears to be violating rather than honoring these principles. If you choose to fight it, I don’t like her odds. ⚖️

[Steve Curtin @enthused]

@MODPizza Ordered two pizzas & a chicken Caesar salad, received the order card noting the pizzas & salad, paid/tipped 20% at the register, waited 10+ mins for pizzas to come out of the oven (no big deal), but then, when my name was called, there was no salad. Had to then hop in the queue to have the salad made. 🍕 🥗 #custserv