@EtihadHelp Your agent explicitly promised we could change departure countries. We took financial loss based on this bad info. Case is stalled past 48h. Please escalate immediately. My wife works in travel & uses Etihad for her clients. We will have to warn her clients now
@EtihadHelp Hi Pika, instead of offering any help, you just sent a brief and dismissive reply in private. @EtihadHelp@etihad is this your typical customer service?