Erica Mbanda

Wife to @jkanam | Mother to Sélah and Liam | Lover of Christ | Transformational Life Coach | Entrepreneur

[Geekay @gkbalogs]

Many years ago, a customer walked into our Lekki outlet, visibly very upset. She had ordered a smoothie and angrily complained that she could taste banana in it. The problem? That particular product wasn’t supposed to contain any banana at all.

My team replied, saying there was no way banana could have found its way into that drink. We are very strict about following our standard recipes, but the customer insisted. She demanded a refund and said she would never come back. Then she added that she was actually allergic to bananas and was having reactions already. Allergic to bananas? That was a new one for us.

My team collected the drink, tasted it, and held their ground. We can't taste any banana, ma, and it was simply impossible. We would never add an ingredient that wasn’t listed. But the customer remained firm, insisting she could taste it and was reacting to it. She left the store angrily, never to return.

At that point, they reached out to me. I told them to call her, apologize sincerely for how she was feeling, and deliver a fresh drink right away. Then I spoke to her myself, apologise and reassured her that we would investigate, and promised to find out what really happened and her next smoothie order would also be free.

So, I immediately asked the QA Manager to dig deeper. If the customer insists, I told the team, we owe it to her and to ourselves to find out why. The investigation revealed something we had completely missed: the person who made the smoothie had used the same knife to cut banana for another product few minutes earlier, then used that same knife to cut the fruits for her smoothie. Woah!! The smallest of cross-contamination. A tiny action, but for someone highly sensitive to banana, it was enough to trigger a reaction.

That single complaint led us to introduce major changes in our production process. It changed how we handled tools, tightened our production and hygiene standards, and reinforced a stronger culture of listening.

The best customers aren’t always the happy, smiling ones who never complain. Sometimes, the best customers are the ones who challenge you, who point out what’s wrong, even when it’s uncomfortable to hear.

Never see a complaint as an attack, see it as a gift. The truth is a complaining customer still cares enough to speak up instead of walking away. And if you listen, investigate, and act, you don’t just fix a problem, you make your business better for everyone.

So, the next time a customer comes back to complain, don’t dismiss it. Lean in, listen, and learn. That’s where real growth begins.

Of course, you guessed right, she remained a very loyal customer.

[the_Keza @CharityKeza]

Share share 👏🏾❗️‼️
We will protect Rwanda at all costs 🇷🇼

[Olivier J.P. Nduhungirehe @onduhungirehe]

"Recent information coming from Goma on what has been discovered, and the documentary evidence of attack preparations, planned together with the foreign forces fighting in eastern DRC, including the FDLR, indicate that combat objectives were not limited to defeating M23, but also attacking Rwanda".

@RwandaMFA

[Erica Mbanda @ericambanda]

Are we all watching the same news? 👀

Are we doing our research or just following the crowd? The proof is in the actions—consistency, stability, and a thriving country.

But I think some prefer a different narrative.

God bless Rwanda and our leadership.

Romans 8:31

[Erica Mbanda @ericambanda]

Constantly amazed by our leadership. Leading with courage, boldness and unity. We are grateful to our national heroes. Standing up for what is right, protecting our nation even when everyone turns their backs.

Young people, we have great wisdom here, let’s rise up!

[Paul Kagame @PaulKagame]

Happy Heroes Day! Today, we honour our national heroes who upheld the very values of unity, truth, and justice that define our country today. It is the responsibility of all of us, young and old, to face challenges with fearlessness and integrity, to stand up for what is right and to continue building a nation that defies all expectations.

[Stephanie Nyombayire @PressSecRwanda]

So much energy pointing to M23 as Rwanda backed and deafening silence on the FDLR Genocidaire and western mercenaries LEADING FARDC, not to mention the SAMIDRC and Burundian forces.

The hypocrisy and victim blaming remain the same 30 years later. The righteous international community is back, issuing statements asking for the targets of ethnic violence to exercise restraint. Stay calm, they say, and sit around while the DRC leadership (in the loose sense of the word) calls its population to hunt and kill their fellow Rwandophone DRC citizens, and while MONUSCO shamelessly fights, not for peace, but to keep its 1 billion USD/year cashcow.

The international community may not have learned from history, but we have. In the words of President Kagame:

“We have paid our highest price ever in our lives, this genocide. But we will never, never, never go back to paying the price we paid 30 years ago. It doesn't matter how powerful anybody is.”

[Mukati Na Butta @mukatiNabutta]

Our Christmas boxes are back! You know how we do, delicious festive cookies or cupcakes packed in a beautiful box. Perfect as a gift, to share at a holiday dinner, or just to enjoy yourself.

It’s the simple, indulgent pleasures in life, and you deserve it!

Preorder. Details 👇🏾

[Mukati Na Butta @mukatiNabutta]

A closer look at our Christmas cookie box!!! 👀👀👀, what looks to be your favorite? Let us know in the comments and share! Who knows, maybe someone will buy this for you! 😋😋

#LetsShareTheJoy

[Kanam Junior @jkanam]

@Ngabo_Karegeya Ubu, uwajya kuramutsa Pamela ko amaze iminsi anyandikira kuri WhatsApp? 😂

[Erica Mbanda @ericambanda]

@jkanam @Ngabo_Karegeya 😂🤣😂😂😂

[Erica Mbanda @ericambanda]

I have the pleasure of calling this young man, Daddy!!

Happy birthday young man. 70 looks good!!! 🎈🥳🥳

A humble man. A loving man. An obedient man.

Be blessed Daddy. Continue to be faithful. God is your defender!! Proud of you and I learn a lot from you!

@MbandaLaurent

[Mukati Na Butta @mukatiNabutta]

Hey sweet tooth! 😃

We have THE perfect sugar donut for you… 🤤

#joyineverycrumb #mukatinabutta #gourmetbakery

[Mukati Na Butta @mukatiNabutta]

Many of us have that dream but we also have this one big universal thing… FEAR!!!

So how do we overcome this and take the step?

Follow along @ericambanda ‘s journey and subscribe to her YouTube channel for more.

https://t.co/N5QY8TJYbP

An honest & exhausted entrepreneur.

[Mukati Na Butta @mukatiNabutta]

Do you have a dream, thinking of starting a business, started one already, or just want some inspiration to start something… make sure you give it a watch!

Doors opening soon… early June. Pray for us! 🙏🏾

Watch full video here: https://t.co/HUAUHzIUgF

[Mukati Na Butta @mukatiNabutta]

Kigali, are you even ready?! We have a great partnership cooking up… @ericambanda, Treasure Makwanise & @mukatiNabutta.

As we expand to joy in every bite, we can’t wait to open our doors to you this May!

KG 19, Kibagabaga

#premiumcafe #brunch #shareabledishes #mukatinabutta

[Mukati Na Butta @mukatiNabutta]

3/3 - A huge thank you to our amazing clients. Your support has made our journey possible. Get ready to join us at our new home in Kibagabaga for an elevated experience. We can’t wait to open our doors to you soon. #mukatinabutta #bakery #treats #brunch

[Mukati Na Butta @mukatiNabutta]

2/3 - While we bid farewell to Kacyiru, we're grateful for the memories. Our new Kibagabaga location will capture everything you love about Mukati na Butta, taking joy in every crumb to a new level with cozy ambiance, great vibes and exceptional service. #joyineverybite

[Mukati Na Butta @mukatiNabutta]

1/3 - Exciting changes ahead as we announce our new flagship location!

But with change comes goodbyes. We've closed our doors in Kacyiru.

Get ready for a culinary journey at our new spot in Kibagabaga, KG 19. Stay tuned for the grand opening! #mukatinabutta

[Erica Mbanda @ericambanda]

@Gg1Blessed @MbandaLaurent Happy birthday to you too

[Erica Mbanda @ericambanda]

Happy Birthday to the coolest and most fun Pops ever!! We love you so much Daddy, wishing you many more years of good health and joy. You are our rock and we are so grateful for you. @MbandaLaurent