@AmericanAir when your computers go down in Dallas and your communication issues leave people stranded please don’t have gate agents delete all the tickets and have to reissue them. 2 hour flight turns into 12... #americanair
I'm proud to support MI2’s @MedicalHFE as we push for electronic health records (#EHR) that are more usable, safe, & transparent for all through the #EHRSeeWhatWeMean campaign. See why it’s critical—& join me in signing our letter to Congress by Feb. 28: https://t.co/VVV5o1t1vD
Today we launch the #EHRSeeWhatWeMean campaign w/@AmerMedicalAssn, showcasing rare videos of real & simulated electronic health record usability & safety issues, & detailing calls to action. Learn more & sign the Center's letter to Congress by Feb. 28: https://t.co/43hnhqkpvD
Kudos @EHRAssociation for holding listening sessions and hearing from @aafp@EmergencyDocs and others. Looking forward to seeing your optimization progress as you synthesize this feedback and collaborate with partners for sustainable #ehrusability improvement.
Congratulations to @KateKelloggMD @RajRatwani & @TerryFairbanks for being recognized for Best Commentary of 2017 at the #AAMI2018 awards ceremony. The national interest in #EHR#safety continues to escalate!
The best apology: “I’m sorry I hurt you”; NOT: I’m sorry you’re hurt”. This out of the mouth of a lawyer! ‘Tis a new bright day for disclosure! Kudos @AHRQNews for CANDOR & Larry Smith @MedStarSafety @MedStarHealth@TerryFairbanks@dmayer33 @KellyS365 @sakrevat @KateKelloggMD
Since 2009 @MedStarHealth has reduced liability expenses and made significant improvements through a system-wide focus on quality and safety and transparency. #IHICongress
One of the keys to our disclosure process is money available immediately to give to patients and families who experience an unanticipated healthcare outcome. Improve their quality of life while we wait for resolution. #patientsfirst@MedStarHealth#IHICongress
If you don’t think that the MedStar team are ROCK STARS - check out the standing room only crowd to hear them dish about the BUSINESS CASE FOR SAFETY! @TerryFairbanks @KellyS365 @KateKelloggMD @ericasavage@dmayer33 @MedStarSafety @MedStarHealth @MedStarSiTEL #IHICongress#IHI
MedStar leadership: we will not see a ROI on our investment in safety this year, but in the long run it will pay off in many ways. #investinsafety#IHIcongress
Safety coaches can model critical conversations and speaking up for safety in front of other associates to give feedback to physicians and leadership. #safetycoaches#IHICongress