What an amazing week at #DTECH2018 with the @DistribuTECH tribe. Heard this week:
-Customercentricity is at the heart of delivering electricity
-The future is at the edge of the grid
-Partnership and innovation are the future of the industry.
#energy#innovation @IBMindustries
Innovation isn’t just for Brooklynites in coworking spaces, #Energy disrupted the night when Edison turned on the bulb and it’s ready for the next steps. #DTECH2018 @IBMindustries #megasession#innovation#utility
Buzz word or effective technique? It’s not up to you to decide, it’s their Journey so inform your customers. Break the mystery of the Bill. @IBMindustries #IBMEnergy#DTECH2018#cognitive
What is your customer experience? Can you tell the story of your utility and it’s place in a customers life? Anyone in your business needs to be able to in order to innovate. #DTECH2018 @IBMindustries
It’s hard to avoid the “$10,000 Facebook post” and only a strong conversational relationship with your customer can help. #DTECH2018#energy#social@TamaraMcCleary @IBMindustries
“I’m here because all of you have a role to play in this transformation. And it’s happening at the edge of the power grid and at DistribuTECH.” -@GQenergy@NYPAenergy#DTECH2018
Digital foundry and trusted partners are differentiators that you expect in Silicon Valley, not White Planes. @NYPAenergy is bringing innovation back to NY State a la Tesla and Edison. #DTECH2018#Energy
Using “The Electrons that power..” is a powerful and vivid image. How do you connect your Customers to their Electrons? @NYPAenergy#DTECH2018#energy @IBMindustries
Attending #DTECH2018? Join Fluence COO @zahurancik Weds 1/24 @ 1:30pm in Rm. 214B for a powerful panel on "Disruptive Forces and the Business of Power Delivery"! More here: https://t.co/gskPLRpFmJ