We would like to express concerns regarding the dishonesty and ill intent displayed by Umoja Marketplace @Moha001_Onyango. 3 weeks ago, we got an ex-UK phone from their shop based on the assurance that it had a six-month warranty and was in perfect condition, despite some red flags . They lured us ( our mistake though) that there was only one piece left and we could only get it that day ,could not be available the following week.
Our initial plan was to get a new phone ,the A series considering past bad experiences with used or rather refurbished phones but he managed to dupe us otherwise.
It seems the longer service he was talking about was 3 weeks 🤣🤣🤣 well the phone developed some green lines on the screen .The phone has not had any fall and had a silicone protector.
We reached out to him on Saturday and they told us to go to their shop ASAP. We went their on Monday and the lady we met there looked at the phone and informed us that their technichician will have a look and they give us a call before end of day. She informed us if their is any issue the company will bear the cost or if it is so huge we we will split it . Another mistake or red flag we ignored is us leaving the phone their for inspection to be done in our abscence.
Today morning we called them and they told us the issue is damage to the internal screen and replacement will be 31k and mind you there is no even a single scratch on the screen. Now they claimed there is a scratch on the side of the phone and it may have fallen with the cover on,surely how is that possible. I suspect they scratched the phone with something to shift the blame to us so that they avoid taking responsibility for that.
We later reached out to the CEO @Moha001_Onyango who now denied any warranty for such a phone despite having a conversation with their whatsapp account acknowledging it.
They sent us away and the lady at the reception said " there is nothing you can to us ,go and fix your phone somewhere esle."
Anyway lesson learnt ,to never trust most of these Nairobi phone vendors especially for used or Ex UK phones. Especially the ones who portray themselves that they deal with genuine electronics.
@Moha001_Onyango we left your fake phone with you,repair it and sell to your next unsuspecting buyer.
Never buy those Ex - UK products. They are actually not as genuine as you think and they are over priced by greedy people who take advantage of your ignorance. Buy a new phone.
We would like to express concerns regarding the dishonesty and ill intent displayed by Umoja Marketplace @Moha001_Onyango. 3 weeks ago, we got an ex-UK phone from their shop based on the assurance that it had a six-month warranty and was in perfect condition, despite some red flags . They lured us ( our mistake though) that there was only one piece left and we could only get it that day ,could not be available the following week.
Our initial plan was to get a new phone ,the A series considering past bad experiences with used or rather refurbished phones but he managed to dupe us otherwise.
It seems the longer service he was talking about was 3 weeks 🤣🤣🤣 well the phone developed some green lines on the screen .The phone has not had any fall and had a silicone protector.
We reached out to him on Saturday and they told us to go to their shop ASAP. We went their on Monday and the lady we met there looked at the phone and informed us that their technichician will have a look and they give us a call before end of day. She informed us if their is any issue the company will bear the cost or if it is so huge we we will split it . Another mistake or red flag we ignored is us leaving the phone their for inspection to be done in our abscence.
Today morning we called them and they told us the issue is damage to the internal screen and replacement will be 31k and mind you there is no even a single scratch on the screen. Now they claimed there is a scratch on the side of the phone and it may have fallen with the cover on,surely how is that possible. I suspect they scratched the phone with something to shift the blame to us so that they avoid taking responsibility for that.
We later reached out to the CEO @Moha001_Onyango who now denied any warranty for such a phone despite having a conversation with their whatsapp account acknowledging it.
They sent us away and the lady at the reception said " there is nothing you can to us ,go and fix your phone somewhere esle."
Anyway lesson learnt ,to never trust most of these Nairobi phone vendors especially for used or Ex UK phones. Especially the ones who portray themselves that they deal with genuine electronics.
@Moha001_Onyango we left your fake phone with you,repair it and sell to your next unsuspecting buyer.
Huko kwa Sifuna ukisuggest alternative idea unatusiwa with time we shall be vindicated! You can’t do politics the Ruto and Gachagua way and expect to number one beat them and number two deliver something different!
Wacha I focus on treating mentally ill people,MindFiti and Aluta. Huko ni mbayaaa!!😂
8 Kenyans killed by terrorists yet we have not heard Khalid call a press conference. He is waiting for SOG to stop a bus to Lamu for check to come online and rant. @NPSOfficial_KE
We could have solved this amicably ,I was so calm and trusted your business reputation but oooh boy I was very wrong .Mliniambia nothing I can do about it na hakuna mahali nitawapeleka . I reached you out personally out of courtesy but what did you do? Dismissed my genuine concerns with a take or leave it offer .
You work tirelessly to build a brand, earn people's trust and establish a reputation, only for one person's actions and unsubstantiated accusations to threaten to undermine years of hard work.
It's frustrating, but that's also part of the realities of doing business.
When frauds are called out , they threaten with law suits and demand letters. @Moha001_Onyango you can do better than this. Sort out the client instead of these cheap threats. The man paid for the phone from @UmojaOfficial and actually that’s obtaining money by false pretense. You are digging a whole that will swallow you.