SMQ

Digital Strategy Consultant

[SMQ @esemque]

@OmerPerchik because it matters to me that you care. thank you.

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@OmerPerchik lastly (i promise) I contacted two other software companies in this exact same regard and had no problem finding a reasonable solution with them. So, to be clear, https://t.co/ov19JT2VLu is very much alone in your unwillingness to be at all flexible.

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@OmerPerchik You taking the effort to help minimize the impact to me and my client means a lot to me. I guess that's what I was hoping for when I reached out, and what caused me to be so shocked by the response. I'd be glad to try the tool again (and pay for it) when we are in a better place

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@OmerPerchik @OmerPerchik I'm sorry to have involved you, and I appreciate your support. I know its a small amount of money for the amount of back-and-forth, but the previous interactions just really made me feel I needed to say something. I appreciate you.

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@OmerPerchik but its clear to me now that https://t.co/ov19JT2VLu only cares about my money, not my advocacy, and not me as a human. Sorry to vent to you, and i hope you have a better day than me.

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@OmerPerchik Im frustrated to say that I've now gone from wanting to recommend your tool to feeling absolutely worthless and not even slightly appreciated. All it would have taken for you to truly make my day would have been a refund or credit for the month....

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@omerperchik All that I got was the "terms" repeatedly thrown in my face, and being told that I should have considered that before signing up for premium. I understand that the terms say what they say, but I thought maybe your company would show some empathy.

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@OmerPerchik So I did reach out to support, only to find that despite me and my client only using the tool on the very first day, nothing at all could be done about the $$ that we spent on the tool. No refund, no credit, nothing.

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@OmerPerchik I figured cancelling was not the highest priority w/ everything else going on, so it took some time for me to reach out. I was reminded when I saw https://t.co/ov19JT2VLu posting about "wanting to help" people, which was encouraging to me.

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@OmerPerchik In short, as a digital consultant I recommend tools like yours to clients. For one client, I thought the tool would work, but wasn't quite what was needed. Although I paid for the tool, it was never used, and fell to the back on our minds when COVID struck.

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@OmerPerchik for what its worth i really think you created an awesome product and wish my experience had been as positive as i'd hoped. Thanks for what you do.

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@OmerPerchik I know it probably wont make any difference, but I'd at least like to share with you how I've so quickly gone from being extremely excited about the tool (my wife swears by it) to feeling totally let down. I'll spare the details unless you reply and want to hear it?

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@OmerPerchik I know u are busy, so I appreciate u taking a moment to read this. Was wondering if I could just share with u an experience that I've been having with https://t.co/xq2LcAqHfw (as someone considering premium)? I've never been made to feel so belittled as I have today.

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@UOHelpMe is there an email address I can send photos of damage to? Stools we purchased have some damage to the paint. Been trying to call, and do the chat, with no success.

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Just-polished concrete floor in accessory building — 400 grit “salt & pepper” finish w/ minimal exposed aggregate. Now we can start trim, plumbing fixture installation, and paint! https://t.co/Qj2R2qb574

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Finally seeing the pieces come together! Loving the combo of @cletile cement hexes and concretecollaborative 24”x24” honed concrete. Hexes for shower wall, and the large format is… https://t.co/As8iUYUfLt

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First glimpse of the terrazzo slab for our bathroom vanity! @ Traverse City, Michigan https://t.co/bI4cFbO4vc

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Clear, blue winter views. @ Leland, Michigan https://t.co/fpV4Z1T3zr

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Right on time, in the midst of extreme excitement, stress, hair-pulling, and doubt, we have an incredible reminder of why we’re here... this time in the form of a playful otter spotted (by… https://t.co/oaloaNVYF6

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Visually, looking down from the loft; emotionally, things are ^looking up^ @ Leland, Michigan https://t.co/oOefIg2ygJ