carlos lopez

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[carlos lopez @estilopex]

@Ubiquiti After countless support requests, Ubiquiti only reacted when I exposed the case on X.
UPS misdelivered my order (>$1,000), and only Ubiquiti can file the claim — yet no resolution and no compensation so far.
As a long-time customer, this has been a terrible post-sales e

[carlos lopez @estilopex]

@Ubiquiti Hi, regarding order #US2836668:
•I confirm the refund for the returned shipment was received today.
•The other package was misdelivered by UPS, and only now is the investigation starting.
Please take full responsibility for managing the UPS claim until it’s resol

[carlos lopez @estilopex]

3/
Refunding one package is not solving the whole issue.
I expect @Ubiquiti to take full responsibility for the UPS claim and see it through until the package is recovered or fair compensation is provided.

[carlos lopez @estilopex]

2/
UPS has confirmed: only the shipper (Ubiquiti) can file the claim.
I’ve been waiting over a month for action on a package marked as “delivered” without valid proof (no signature, no photo, no GPS).

[carlos lopez @estilopex]

1/
Today @Ubiquiti finally refunded the returned shipment from my order #US2836668.
The other package? Misdelivered by @UPS and only now being investigated — weeks after I provided all the evidence.

[carlos lopez @estilopex]

@Ubiquiti For order #US2836668, only @Ubiquiti can file the claim with @UPS for the misdelivered package (no valid proof of delivery).
The returned shipment is already with you — please re-ship it to the updated Chilebox address on file.

[carlos lopez @estilopex]

1/
It’s been over a month since @Ubiquiti received all the evidence for my case #US2836668:
•Full invoice and payment confirmation
•Tracking details for both shipments
•Official statement from Chilebox confirming one package was never received

[carlos lopez @estilopex]

4/
Is this the post-sales standard for a global brand like @Ubiquiti?
This case only requires two clear actions:
📌 Re-ship the returned package
📌 File a UPS claim for the misdelivered package
To this day: zero progress

[carlos lopez @estilopex]

3/
As a customer:
•I paid in full
•I provided all the required evidence
•I followed every single step requested
Meanwhile, the only party with the power to solve this case has done nothing

[carlos lopez @estilopex]

2/
In all this time, @Ubiquiti has:
•Not initiated the claim with @UPS
•Not re-shipped the returned package, even though it is already in their possession
•Not provided any real post-sales support
•Only sent an automated reply… and I even received a scam attempt

[carlos lopez @estilopex]

4/
¿Es este el estándar de servicio postventa de una marca global como @Ubiquiti?
Un caso que requiere solo 2 acciones claras:
📌 Reenviar el paquete devuelto.
📌 Reclamar a UPS por el envío mal entregado.
Hasta hoy: cero avance.

[carlos lopez @estilopex]

3/
Como cliente:
•He pagado el total.
•He entregado todas las pruebas.
•He seguido cada paso que me pidieron.
Mientras tanto, el proveedor con los medios para resolver no hace nada.

[carlos lopez @estilopex]

2/
En todo este tiempo, @Ubiquiti:
•No ha iniciado el reclamo con @UPS.
•No ha reenviado el paquete devuelto, a pesar de tenerlo en sus manos.
•No ha entregado respuesta de postventa real.
•Única interacción: un mensaje automático… y un intento de estafa externo

[carlos lopez @estilopex]

1/
Hace más de un mes que @Ubiquiti tiene todos los antecedentes de mi caso #US2836668:
•Invoice y pago completo.
•Tracking y estado de los 2 envíos.
•Confirmación oficial de Chilebox que uno nunca fue recibido.
•confirmación en chile que solo @Ubiquiti puede reclamar

[carlos lopez @estilopex]

@Ubiquiti @ubnt_latam semanas buscando información de una compra. Uno mal entregado. UPS solo recibe reclamo de UniFi. Se envió información. Otro devuelto a UniFi sin respuestas.

[carlos lopez @estilopex]

4/
@Ubiquiti @UPS – This is not a minor issue:
•Payment made.
•Product not received.
•Clear evidence of delivery error.

All I’m asking for:
📌 Re-ship the returned package to the corrected address.
📌 File a UPS claim for the “delivered” package that never arrived.

[carlos lopez @estilopex]

3/
The only response I’ve received from Ubiquiti: an automated message… and an attempted scam from an external number pretending to be support.
No real post-sales action so far.

[carlos lopez @estilopex]

2/
UPS confirmed that only the shipper (Ubiquiti) can initiate the claim.
All evidence was provided to Ubiquiti: invoice, tracking, and Chilebox’s official statement.

[carlos lopez @estilopex]

1/
@Ubiquiti @UPS
Case #US2836668: two shipments.
📦 One returned to sender.
📦 One marked as “delivered” without valid proof (no signature, no photo, no GPS).
Chilebox confirms: package never received.

[carlos lopez @estilopex]

4/
@Ubiquiti y @UPS, esto no es un caso menor:
•Pago realizado.
•Producto no recibido.
•Evidencia clara de error en la entrega.

Solo pido que se cumpla el procedimiento correcto:
📌 Reenvío del paquete devuelto a la dirección corregida.
📌 Reclamo a UPS