@visiblecare I did. That is what the representative told me and that the case cannot be escalated. Also, no credit for the month I’m paying for but can’t use my watch.
@ReadyRefresh My water machine broke and there is no way to order a replacement. I called your 800 number but it informed me that you do not have a customer service department anymore and hung up. Please assist. Should I cancel my plan and just start over (more cost for you)?