Bruce Milroy

Enjoying sunshine in Scotland during lockdown

[Bruce Milroy @ethoscon]

@ScottishCycling In the queue and just got an email confirming my place in the queue from the Rugby League World Cup Ticketing Team - eh? 🙃

[Bruce Milroy @ethoscon]

@O2 After 3 days of hanging on the line, someone picked up this morning. In the “insurance dept” and was unable to connect me to the correct dept. This is a joke. You’re virtual assistant is useless and talking to a human is impossible. What are you DOING?

[Bruce Milroy @ethoscon]

@O2 @Nmac374James You’re aware of it. But what are you doing about it? The number of people unable to speak to an agent is enormous.

[Bruce Milroy @ethoscon]

@British_Airways I can’t believe you did that. Checked me in at Edinburgh via LHR to Singapore. While I was IN THE AIR to LHR you cancelled my booking to Singapore and booked me a later Singapore airlines flight. Without telling me. Whaaaat??

[Bruce Milroy @ethoscon]

@cottagedales @British_Airways I’ve been on hold for more than 4hrs and still no reply from Executive Club. Even DM’s aren’t responded too until maybe 4 days have gone by. It’s appalling. 🤦🏼‍♂️

[Bruce Milroy @ethoscon]

@British_Airways @BBCWatchdog - I hope you follow this. We’re all talking about how impossible it is to talk to a human at @British_Airways . Nobody (me included) seems able to resolve any issues. Twitter says “call us”, nobody picks up and the “bot” is useless. Please help sort it out

[Bruce Milroy @ethoscon]

@MartinSLewis are you checking out BRitish Airways feed for the number of complaints about nobody answering the phone? I’ve waited for 4hrs on the line to book a flight and just got a £75 phone bill for the privilege. Ridiculously@poor service levels from BA 🤦🏼‍♂️😡

[Bruce Milroy @ethoscon]

@British_Airways I replied to your DM 4 days ago Chris. Nothings happened. The service levels not getting any better is it?

[Bruce Milroy @ethoscon]

@benparkerx @British_Airways Check your phone bill @Benparkerx - I was charged £75 for hanging on the line for 4hrs waiting for BA to answer and I still haven’t spoken to anyone. It’s the worst service.

[Bruce Milroy @ethoscon]

@British_Airways It’s outrageous you should claim extended flexibility on bookings. I’ve waited for 4hrs on the phone and no reply and got a £75 phone bill for it. So then I DM’d and after a week there’s no reply. There’s ZERO flexibility when nobody bothers to answer a customer 🤷🏼‍♂️😡

[Bruce Milroy @ethoscon]

@TeamGB @alicedearingx An inspiring article but such a shame it’s peppered with inaccuracies. You should have done a fact check with his family. Even his eldest son’s name is wrong in this article. AND his country of birth 🤦🏼‍♂️🏊🏼‍♂️🏊🏼‍♂️

[Bruce Milroy @ethoscon]

When #BritishAirways won't answer the phone and you can't get a voucher for your cancelled flight because their website says your booking reference is invalid - what are you meant to do?
#BritishAirwaysrefund

[Bruce Milroy @ethoscon]

Saw this on a T-shirt tonight - "i before e except after c - weird". Hahahaha!

[Bruce Milroy @ethoscon]

Fascinating article on unsuccessful leadership style in Microsoft - http://t.co/fRTwol0x

[Bruce Milroy @ethoscon]

check out this article! I made $540 today! http://t.co/uToXwT5

[Bruce Milroy @ethoscon]

Testing Twitter out to see if I can make it work