Eric Ullman, CCXP

Customer and employee experience improvement fanatic. Paleo/primal health geek. Old-school tabletop gamer. Mirrorless fan. Opinions my own. #cx #cxm #cxo

[Eric Ullman, CCXP @eullman]

@FocalOfficial Do you have any recommendations for me? Thanks!

[Eric Ullman, CCXP @eullman]

@FocalOfficial Bonjour. Je vais utiliser une paire d'enceintes Focal 906 pour servir de canal arrière dans mon home cinéma. En raison de la configuration de la pièce, je ne peux pas monter les enceintes sur les murs. Pouvez-vous me recommander une bonne paire de pieds ? Merci !

[Eric Ullman, CCXP @eullman]

@jtwatkin @AilsDay @stephaniethum @mentalmarketer @rnanjad @tanujdiwan @whtsuppbro @CXAccelerator @RoyAtkinson @billquiseng @theccdoctor @seatoncx @sudhbhat @Schulbz @CXBunited @NealWoodson @LeslieO A company night not be customer-centric if they…don’t make customers the heroes in their stories. #CXQOTD

[Eric Ullman, CCXP @eullman]

@jtwatkin @AilsDay @stephaniethum @mentalmarketer @rnanjad @tanujdiwan @whtsuppbro @CXAccelerator @RoyAtkinson @billquiseng @theccdoctor @seatoncx @sudhbhat @Schulbz @CXBunited @NealWoodson @LeslieO A company might not be customer-centric if they…don’t make customers the heroes of their stories. #CXQOTD

[Eric Ullman, CCXP @eullman]

@AppleSupport This seems sorted—just started working again. Thanks!

[Eric Ullman, CCXP @eullman]

@AppleSupport Email (via Apple Mail on Mac and iPhone) is down for me (for ~4-6 hours), and I am unable to log into iCloud. Something here doesn’t match…

[Eric Ullman, CCXP @eullman]

While on hold with @Sonos's sales team for help with an order, and I am noting how ironic it is that their hold music loops jarringly every 30 seconds. That level of punishment is 180º off-brand from how much I love the sound quality of their speakers.

[Eric Ullman, CCXP @eullman]

@jbloch17 @nadiacomaneci10 @FrickKevinfrick What an idol to have! I was 7 (almost 8) years old when @nadiacomaneci10 made history. It was my first time watching the Olympics, and I'll never forget her stunning the world. Amazing!

[Eric Ullman, CCXP @eullman]

@lyft Once I get picked up, my rides are typically great. But *getting picked up* is the problem. Now waiting on a third driver… 😫 🤞🤞

[Eric Ullman, CCXP @eullman]

@PandoraSupport The community link in your profile info is broken.

[Eric Ullman, CCXP @eullman]

@OaklandFireLive 3 engines, 2 battalion trucks, and even an off-duty firefighter in his personal vehicle, just in case. Thank you, men and women of OFD, for always having our backs. ❤️🙏👏🌳

[Eric Ullman, CCXP @eullman]

Thank you, @RootDownDEN for the great food and cocktails, and @DENAirport for Wi-Fi robust enough to allow me to download the latest @StarTrekOnPPlus #Picard episode before boarding. ❤️🖖💪🛫

[Eric Ullman, CCXP @eullman]

@HagarChemali Love your expert commentary—it's smart, approachable, and affable. Maybe consider tempering your glowing smile…it feels like a mismatch for the heaviness of the subject matter. Sent with ❤️. 💪🧠🌳

[Eric Ullman, CCXP @eullman]

@monstersandmen What's the possibility that we'll be able to buy a video of the 10th Anniversary MHIAA concert? 24 hours on Mandolin wasn't enough! ❤️

[Eric Ullman, CCXP @eullman]

@KivaConfections I have a Camino tin that won’t open. The lid kind of hops over the stops and just keeps spinning. Any suggestions besides “press both halves together and turn” before I go to work on this thing with the jaws of life?

[Eric Ullman, CCXP @eullman]

Hi, @Dropbox. I’ve been a customer for a long time, and I don’t provide feedback as much as I should. Here is some: I rely on Dropbox daily, but I feel that the tool has added more bloat than value in recent years. The @DropboxSupport team is WORLD CLASS. Thanks for listening!

[Eric Ullman, CCXP @eullman]

@rajmathai I am finding it incredibly difficult to concentrate on work today, as I watch the flames move towards Fallen Leaf Lake and Tahoe. Frightening. Heartbreaking. Thanks for sharing the news and photos, brother. Hoping your crews stay safe.

[Eric Ullman, CCXP @eullman]

@paramountplus Please, please, please give some attention to your iOS app. This was my experience on an overseas flight for which I downloaded Season 1 of Star Trek Picard. You left me hangin’.

[Eric Ullman, CCXP @eullman]

@TMobileHelp Will do. Thanks, Alisha. (Also: I could swear we’ve met. CX is a small world. Be well!)

[Eric Ullman, CCXP @eullman]

@TMobile I’m traveling in Uganda with zero cellular data access and only intermittent, slow Wi-Fi. Hoping for an update on my situation. 🤞 that the social media team can check on that for me. Thanks and ❤️!