The support system seems to be 100% chatbot. Very responsive at the start, and then silent for hours. Probably so you give up. Notice the discrepancy around the names too. @holafly_com was good before, but this circular experience is bad. Stay away.
If you’d like to see how chatbots can create a bad customer service experience, try using a @holafly_com eSIM. You can see how an endless loop can frustrate your customers and make them never want to use your services again.