evandro

[evandro @evandroitag]

@ContaboCom @ContaboCom Already did: 7 tickets and several emails to [email protected] in 3 days, only automated replies. Server still down, restore stuck. We don't need another ticket, we need a human to escalate it.🫥🫥

[G de Perfeito @Micalindo__]

@ContaboCom @ContaboCom Hey, we need help!!

We have now opened 8 tickets and replied to many e-mails, and we still have not received any real help. Every answer we get is an automated message.

This is unacceptable. We have been without our production server for almost 3 days

[G de Perfeito @Micalindo__]

@ContaboCom @ContaboCom your support hás been terrible.

We paid for auto backup and the restore shows Restore failed please try again later. Só we have no server and no access to the backup we paid for

[evandro @evandroitag]

@ContaboCom @ContaboCom our VPS has been offline since Oct 19 after the kernel patching. The host is no longer listed as affected, but the server still shows "unknown" and won't start. Several tickets, only automated replies so far. We pay for Auto Backup, but the restore fails