@BonesmithN@ChargePointnet The station status has already been updated and indicate that the charger is in maintenance. We appreciate your feedback, as accurate station status information helps other drivers avoid unnecessary trips to an impacted location.
Please let us know if you notice any discrepan...
@BonesmithN@ChargePointnet Thank you for reaching out to EV Connect Support!
I completely understand how frustrating it can be when a charger isn’t working as expected, especially if the issue has been ongoing.
This station has already been escalated to our Tier 2 team and remains under review. Our t...
@BonesmithN@ChargePointnet Thank you for your feedback, and we're sorry to hear about your experience with the charging station, the app, and the support process.
To help us investigate the issue further and monitor the charging station's performance, could you please provide the Station ID where you a...
@BonesmithN@ChargePointnet Thank you for sharing your feedback, and I'm truly sorry to hear about your experience. I understand how frustrating this situation has been, and I sincerely apologize for the inconvenience.
I'd like the opportunity to review your concern and work toward a resolution. Please...
@stevekim889 Thanks for reaching out and letting us know about your charging experience. I am happy to help!
To check the station logs, I just need a few quick details:
• When did it happen? (date and time)
• What happened exactly?
Examples that can help:
• Did the sess...
@chadly_c21 Thank you for taking the time to share your experience with EV Connect Support.
We appreciate you reaching out and sharing your thoughts with us. Feedback from drivers helps us better understand the charging experience and identify opportunities for improvement.
Your c...
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@diegueno Hi there,
Thanks for reaching out!
I want to let you know that the station is in maintenance, as it is not a deployed station. This results be the reason why other vehicles are just parking here. In the meantime, please relocate to another station.
Please don't hesitate to ...
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