Got charged on Jun 11, spent the last 10 days trying to get a hold of an agent, won't be eligible for a refund in 4 more days.
Is the idea to make the process difficult enough that people would forget / give up?
@AskPlayStation Why is it impossible to get a refund from your website?
Waited 30 mins for a chat agent to show up, only for them to disconnect the chat without even listening to the problem.
GOAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BOBBY FIRMINO 1-1
Worst of all, there's no way to file a complaint via the app. No way to contact support except sending them an email and hoping that the support gods respond to it.
No way to get the details of the courier from the app either (once they have marked the delivery as completed)
@Uber_India maybe you should be vetting your delivery drivers better to ensure that they actually deliver the parcels, and not steal them!
@Pidge_mobility actually gets the job done.
- Courier picks up the package
- says he can't find the delivery location
- doesn't share location on Whatsapp, says location on Uber app is inaccurate
- marks delivery as completed
- no way to contact via the app
- tried calling the number, blocks / doesn't pick up