@Roblox Can I get some help please? Your customer support is lacking terribly. Someone has accessed private information and i’m getting no assistance at all even after multiple tickets and voicemails. I literally dont even know who this person is either 😕
@Roblox “Strengthen our moderation efforts.” Start by getting rid of the AI moderation. Its impossible for me to appeal this when I get flat out ignored.
@parxnoidss@N0H47R3D@Roblox you send a physical letter in the mail to their legal department, along with a short explanation of what happened (account name, issue, resolution requested) and proof. I will say though it’ll take so long for them to respond and some people have said they dont at all.
@parxnoidss@N0H47R3D@Roblox Not at all. Their system has denied every single one of my appeals so I sent an MIDR as my last hope. Theyre basically forced to see my case now but itll take awhile.
@Roblox@DavidBaszucki While you guys are trying to make your age estimation better, could you include your moderation team on there as well? Cus its pretty cheeks and literally no one responds to appeal requests lol
@Roblox@DavidBaszucki This face estimation shit is terrible.
Secondly, how are people who have been banned supposed to appeal their accounts if they have no access to what the account is they've been linked to?
Wake up Roblox.
@Roblox@Roblox - it seems this update is doing more good than bad. Maybe you guys shouldve thought about it a little more before releasing it. Additionally, will you guys be addressing your moderation team and the ban enforcement? It would do all of us some good if you did. <3
@RealSchlep@RealSchlep - could you try to get @Roblox to address the enforcement bans? Its genuinely getting to a point now where its affected and still affecting over hundreds of thousands of users who’ve done NOTHING wrong. Its such a let down to see how they treat their users.
@Roblox@DavidBaszucki@Roblox - Can we get an update on the enforcement wave happening? Its hurting more innocent users than not and its disappointing to see a platform this big disregard the issue. Its unfair and leaves a bad image on your company.
Please address it!!!
@Roblox@Roblox - Since you guys are back from break now, will you be talking about the ban enforcement happening? Or at least reversing them? Your own ToS states that if a mistake has been made then the action can be reversed. So why is it that people continue to get denied by the AI?
my heart breaks for people getting these ridiculous bans.
a user named 1ik had every account he owned terminated a month ago outside of his main. every single one of his 22 accounts gone, and some of these accounts dated back to november 2007. he was making money off of games he created. his career and so much history and memories gone for him just like that. he outright quit the game over it rightfully so. hearing the same exact story from a lot of other users too.
we’d all have a lot more respect for roblox if they publicly acknowledged these bans and went back on them. it’s not right and everyone’s account is at risk because of it.
make sure every account you have on Roblox is connected to a different email
@N0H47R3D@Roblox Hey, how did you finally get someone to see your evidence?? Im struggling with that and only have a little over a week left to appeal :(