EWM

The Edinburgh Woollen Mill - famed for affordable knitwear & fashion.

[EWM @ewmonline]

@xxxcajxxx173114 please contact Customer Services on 0808 2020242 in order for us to assist.

[EWM @ewmonline]

@JaneEBSmith Good Morning,

We have now had response from Evri.

Hi good morning,

Thank you for getting in touch regarding the parcel :  H01I8A0002881210

I’m sorry for the delay in delivering this parcel to the customer . I can understand this can be frustrating . However, I would reques...

[EWM @ewmonline]

@JaneEBSmith Can you please supply me with your order reference number.

And i will certainly get this investigated for you.

please accept my apologies

[EWM @ewmonline]

@Young1605Katie the refund of £47.00 was processed today back to your payment card. Allow up to 5 working days fro the funds to appear in your ccount.

[EWM @ewmonline]

@Young1605Katie please provide the order numbers the query relates too and we can have this looked into for you.

[EWM @ewmonline]

@CarolJFerguson @PringleScotland many thanks for your kind words.

[EWM @ewmonline]

@bethrippingale2 please contact Customer Services on 0808 2020242 Monday to Friday 9am till 4pm and we can look to assist.

[EWM @ewmonline]

@BarbL052078 Email confirmation has been sent to your email address: [email protected]
Your order was despatched on the 11/04/23 and will arrive with you anywhere around 14-21 working days.
I'm terribly sorry but we don't supply tracking numbers for International deliveries.
If your goods...

[EWM @ewmonline]

@BarbL052078 the order was successful under order number 100900414 i have resent the order confirmation. Please check the junk/spam folder.

[EWM @ewmonline]

@Kathlee35786175 our lines have been extremely busy this morning, please advise of an order number or contact number and we can call you.

[EWM @ewmonline]

@Stapelm1 please provide a contact number and we can contact you.

[EWM @ewmonline]

@majesticbanana please contact Customer Services on 0808 2020242 Monday to Friday 9am till 4pm and they will advise you on how to have a refund processed.

[EWM @ewmonline]

@CarolineRosser4 my apologies 03/01/23.

[EWM @ewmonline]

@CarolineRosser4 I can confirm a refund of £54.99 was actioned for you on 03/02/2023 directly back to the original payment method used.
Please allow up to 5 working days for the credit to show in your account.
Should you require any further assistance please do not hesitate to contact Custo...

[EWM @ewmonline]

@CarolineRosser4 please provide your order number and we can have this looked into for you.

[EWM @ewmonline]

@liz_pelliz please provide your order number and we can look into this for you.

[EWM @ewmonline]

@AndrewHayward69 my apologies, this is what Evri request, I have raised this as an urgent complaint.

[EWM @ewmonline]

@AndrewHayward69 I have raised a query with Evri as the tracking has not moved since 01/12/22. Evri request to allow 48hrs for a response.

[EWM @ewmonline]

@AndrewHayward69 please advise of your order number and we can have this looked into for you. Please accept my apologies that Customer Services is extremely busy at the moment.

[EWM @ewmonline]

@CarolineRosser4 Many thanks, I can see the order has not moved since 03/12/22. I have raised a query with Evri for you to have this parcel delivered as a
matter of urgency. As an apology the postage costs have also been refunded. Evri request to allow up to 48 hours for a response.