Execs In The Know

Advocates of the #CustomerExperience industry, we connect people through knowledge sharing in a worldwide community of over 50,000 service professionals. #cx

[Execs In The Know @ExecsInTheKnow]

What keeps #CX leaders coming back to the CRS year after year?

The value of CRS goes far beyond the sessions. It's the conversations in the hallways and the connections that make the experience so memorable.

Join us at #CRSScottsdale this Fall.:
https://t.co/c99kBeQjN2

[Execs In The Know @ExecsInTheKnow]

The #CRSScottsdale speaker lineup continues to grow, and we're excited to welcome Julie Weingardt, Chief Operations Officer at @turo, as a keynote speaker this fall.

Learn more and register:
https://t.co/ZIBHfK48cH

[Execs In The Know @ExecsInTheKnow]

Our new research explores frontline agent perspectives on engagement, #AI, technology, career growth, and operational challenges.

Key findings:
• Technology ranked as the top improvement area
• 67% plan to stay and grow in #CX

Download the report:
https://t.co/L0GmhQxCyQ

[Execs In The Know @ExecsInTheKnow]

This Memorial Day, all of us at Execs In The Know pause to honor and remember the brave men and women who made the ultimate sacrifice in service to our country.

We are deeply grateful for their courage, selflessness, and dedication.

#MemorialDay #ThankYouForYourService

[Execs In The Know @ExecsInTheKnow]

At #CRSScottsdale, our panel discussions will bring together #CX leaders from top brands to share real-world insights, challenges, and lessons learned across today’s rapidly evolving landscape.

Join us this fall in Scottsdale:
https://t.co/ZIBHfK48cH

[Execs In The Know @ExecsInTheKnow]

As part of Mental Health Awareness Month, we’re highlighting an important upcoming keynote at #CRSScottsdale this fall from Todd Sale, Senior Vice President of Customer Experience at @GetCorpay.

Read more: https://t.co/uvnIv9K8Lm

#MentalHealthAwarenessMonth #ExecsInTheKnow

[Execs In The Know @ExecsInTheKnow]

What makes a #CX conference valuable?

At CRS, #leaders openly share what worked, what didn’t, and how they solved real challenges. That level of candor is what makes the experience different.

Read more:
https://t.co/g891x38lyD

#CRSScottsdale #CustomerExperience #ExecsInTheKnow

[Execs In The Know @ExecsInTheKnow]

#CX is better when it’s built together.

Our “Get Involved” initiative at @ExecsInTheKnow creates more ways for CX #leaders, practitioners, and partners to shape the conversations driving the industry forward.

Learn more:
https://t.co/Wcbjvknun6

#CustomerExperience

[Execs In The Know @ExecsInTheKnow]

Every frustrating customer interaction has a cost.

In this contributed article from @ProcedureFlow explores the hidden business impact of poor #CX, from churn and repeat contacts to lost loyalty and agent burnout.

Read more:
https://t.co/PV4f4PkKxi

#CustomerExperience

[Execs In The Know @ExecsInTheKnow]

As #AI continues to reshape customer service, the human element has never been more important.

Brands that embrace the understanding that human interactions enable superior #CX know that the frontline is the strategy.

Read the full article:
https://t.co/gvp9NZqCob

[Execs In The Know @ExecsInTheKnow]

May is #MentalHealthAwarenessMonth, a time to recognize the importance of creating healthier, more supportive workplaces. This blog explores why mental health support matters and the role we can all play in building stronger workplace cultures.

Read more: https://t.co/DKLt5UIqlU

[Execs In The Know @ExecsInTheKnow]

Some of the best moments at CRS happen outside of sessions.

Our evening network events create a space for CX #leaders to build real connections in a relaxed and fun setting.

Join us Sept. 30 – Oct. 2 in Scottsdale. Learn more 👇
https://t.co/ZIBHfK48cH

#CRSScottsdale #CX

[Execs In The Know @ExecsInTheKnow]

What happens when #CX moves beyond feedback and into prediction?

This piece explores how @Uber is shifting to proactive, data-driven CX and closing feedback gaps.

Read more:
https://t.co/vfqFG5DlQB

#ArtificialIntelligence #CustomerExperience

[Execs In The Know @ExecsInTheKnow]

What does effective leadership in #CX look like today?

This article highlights the growing impact of women in CX #leadership and the important role they continue to play in shaping strategy, culture, and customer outcomes across organizations.

Read more: https://t.co/vKpTuV3K5G

[Execs In The Know @ExecsInTheKnow]

May is Mental Health Awareness Month, a reminder that how we show up for each other matters.

Through @ExecsInTheKnow's Leading with Impact, we’re working to reduce stigma alongside @NAMICommunicate. Every action counts.

Learn more 👇
https://t.co/E95xRqSaK5

#MHAM2026

[Execs In The Know @ExecsInTheKnow]

What does it take to redefine BPO in the age of AI?

Join us May 7 at @Microsoft Headquarters for an Executive Briefing on rethinking outsourcing to applying #AI responsibly while preserving the human element.

Learn more:
https://t.co/9g3Z8K6NUG

[Execs In The Know @ExecsInTheKnow]

In our Brand Spotlight, go behind the scenes with Tanisha Parker, Associate Director at @Grubhub, to discover how the food delivery giant uses global BPO partnerships and workforce #strategy to maintain service reliability at scale.

Read more: https://t.co/regGOJEX5e

[Execs In The Know @ExecsInTheKnow]

CRS is the best in the industry.

CRS Scottsdale (Sept. 30 – Oct. 2) will bring together a community of #leaders focused on real conversations, practical insights, and meaningful connections.

Join us in Scottsdale 🔽
https://t.co/c99kBeQjN2

#CRSScottsdale #ExecsInTheKnow

[Execs In The Know @ExecsInTheKnow]

Is #DEI separate from CX? Or is it part of it?

This article is not about politics; it is about performance. It is about what the research shows, what the market is demonstrating, and what #CX leaders need to understand right now.

Read more: https://t.co/BTrnZRAmF4

[Execs In The Know @ExecsInTheKnow]

Some of the most valuable #CX conversations don’t happen in boardrooms, they happen around the table.

Our Leadership Dinner is coming to Austin May 12! Join CX #leaders for a candid, peer discussion. No decks, no pitches.

Request your seat 👇
https://t.co/wggt3OoBlK