Richad Ali

A random guy who loves coding, sleeping, day dreaming.
Virgo♍
Software Developer 💻

[Richad Ali @eXion_18]

@rudeshady @JioCare @reliancejio @jio_fiber @FibreAirtel Honestly, at this point I completely agree with you. Looking back, I wish I had chosen @FibreAirtel over @FibreJio. Never thought I'd be spending days chasing engineers, customer care, and escalations just to get a basic internet connection restored. @airtelindia @AirtelFiberBng

[Richad Ali @eXion_18]

@JioCare @reliancejio @jio_fiber My JioFiber connection in Bangalore has been down since 30 May. Despite multiple complaints, engineer visits, and repeated assurances, the issue remains unresolved. Requesting urgent intervention and accountability. #JioFiber #Bangalore

[Richad Ali @eXion_18]

I request:
• Immediate restoration of service
• Investigation into the false "Door Locked" remark
• Accountability for the handling of this complaint
• Appropriate compensation for the prolonged service outage

Service Request ID: SR00002LHZ8S

[Richad Ali @eXion_18]

If this is the level of service being provided in Bangalore, one of India's largest metro cities, it raises serious concerns about customer support standards elsewhere. Customers deserve better than repeated rescheduling and false updates.

[Richad Ali @eXion_18]

@JioCare @reliancejio @jio_fiber I contacted Jio Customer Care again and was informed that another appointment had been scheduled. On 3 June, another engineer named Kiran called me. I explained the entire issue and the previous engineer's findings regarding the outside box.

[Richad Ali @eXion_18]

@JioCare @reliancejio @jio_fiber When the promised resolution did not happen, I tried contacting Mohammad Rayan later that evening. My calls were repeatedly rejected and I received no update regarding the status of the repair work.

[Richad Ali @eXion_18]

@JioCare @reliancejio @jio_fiber Today, 4 June, a visit had been scheduled. However, no engineer called, no engineer visited, and there was absolutely no communication regarding the delay or status of the complaint.

[Richad Ali @eXion_18]

@JioCare @reliancejio @jio_fiber Before leaving, he asked if he could put the ticket on hold until the issue was resolved. Trusting his assessment, I agreed. However, a few minutes later I received a call from Jio support stating the ticket had been put on hold with the reason "Door Locked".

[Richad Ali @eXion_18]

@JioCare @reliancejio @jio_fiber On 2 June around 2:30 PM, engineer Mohammad Rayan visited my premises. He checked the router and confirmed it was working fine. He informed me that the issue was with the outside distribution box and assured me it would be fixed by the same evening.

[Richad Ali @eXion_18]

I contacted Jio Customer Care again and was informed that another appointment had been scheduled. On 3 June, another engineer named Kiran called me. I explained the entire issue and the previous engineer's findings regarding the outside box.

[Richad Ali @eXion_18]

Not gonna lie, @imVkohli is the reason I started watching this format of the game. Every time he batted, I was glued to the screen. The way he dominated Test cricket with his aggression and passion will be remembered forever. Happy Retirement #GOAT !!
#ViratKohli𓃵