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Hi Muhdsy,
Following our Payments team's investigation and review of the bank statement you provided, we can confirm that all 10 reported withdrawals were successfully credited to your bank account.
This includes the withdrawal under case PMT0001951364 and the nine additional withdrawals you reported.
To help you identify these payments, our Support team has shared an annotated copy of your bank statement, highlighting all 10 transactions and their corresponding invoice numbers.
Regarding your claims about unanswered emails, our records confirm receipt of your emails on 13, 16, and 19 October 2026. However, we have no record of receiving any other emails from you between 15 September and these dates.
Our review of the 10 reported withdrawals is complete, and the supporting transaction information has been provided to you.
We remain available through your existing Support case should you require further clarification.
Thank you,
Exness
@Dreal_ashamu Hello, we need a bit more detail to understand the issue and help you resolve it.
Please share your details with us at [email protected] so we can review and assist you further.
We’ll get back to you once we’ve checked it.
Thank you https://t.co/EHOLSH6bOA
@GeraldJermisco Hello, we need a bit more detail to understand the issue and help you resolve it.
Please share your details with us at [email protected] so we can review and assist you further.
We’ll get back to you once we’ve checked it.
Thank you https://t.co/EHOLSH6bOA
Hi @arham386,
I have personally followed up with the Support team handling your case and can confirm that we have already contacted you via email.
Regarding order #516173008, the request to close the position was rejected with the “Off quotes” error. At the time you attempted to close the order, XAUUSDm was approaching or experiencing a news event.
During such periods, higher volatility or lower liquidity can lead to larger market movements, putting more pressure on the margin supporting your open positions.
Your request to close the trade would have increased your net exposure to XAUUSDm, further reducing your available margin buffer.
As part of our risk management measures, orders that would increase your exposure beyond the level your account can support may be rejected. This helps maintain sufficient margin and reduce the risk of Stop Out, although it cannot prevent it entirely.
You can also find more information in our Help Centre: https://t.co/tmeRxGlAXf
If you have any further questions regarding the findings or need additional clarification, please reply directly to our team's email. We'll be happy to assist you.
Thank you
Exness
No RSI. No MACD. No Fibonacci.
Three Exness Team Pros reveal how they read market structure and price action to find high-probability setups—and why they'd rather sit out than force a trade.
Read more: https://t.co/pu42JrRZer
#Trading#MarketStructure#PriceAction #RiskManagement
VOLATILITY ALERT 🚨Hawkish BoC and rising safe-haven demand weigh on the US dollar-Canadian dollar (USDCAD)
Canadian inflation ticked up on energy prices, while core inflation eased. With tariff and energy risks still pointing higher, markets expect the Bank of Canada to hike to 2.5% next week, supporting the Canadian dollar.
In the US, the Fed is expected to hold this month, while a tech selloff is driving demand for long-term Treasuries and weighing on the US dollar.
Hi,
I’ve taken a look at the scenario based on what you’ve shared.
Buy Orders executes at the Ask price. Since charts on desktop and mobile show the Bid price by default, it can sometimes look like it reached your price when it didn’t.
The ‘Ask Price Line’ in the platform can help with this. Just go to Properties and select Show Ask Price Line. That will let you track the relevant price directly on the chart.
Additionally, price differences between brokers or trading platforms can arise for two main reasons:
- Different liquidity pools: OTC (Over-the-Counter) markets do not have a single centralized price. Brokers may use different liquidity providers and liquidity pools, meaning that prices can differ for short periods, particularly during volatile or less liquid market conditions.
- Different spreads: Brokers may apply different Bid-Ask spreads. For example, a platform showing a wider spread may display a lower Bid price even when its mid-price is broadly aligned with other platforms.
As a multi-asset broker, we operate using our own aggregated liquidity pools. Therefore, the prices displayed on our platform reflect the liquidity available to us and may not always match prices shown on TradingView or other brokers or platforms at the same moment.
We can also take a closer look. If you send your account number and exact timing of the trade via DM or [email protected].
Thank you
USTEC broke below 29260 on rising AI capex concerns.
Here's what matters: Meta raised its capex floor to 135–145 bln USD and reported negative free cash flow, fueling broader tech selloffs.
Key level: 28760. Lose it and the index risks extending its downtrend beneath 28240.
@Favio_trades Hello, we’ve already reached out via DM and are waiting for your reply when you have time.
Once we hear back from you, we’ll continue reviewing your case and assist you further there.
Thank you. https://t.co/EHOLSH6bOA
@Sirmuel__ Hello, we’ve already reached out via DM and are waiting for your reply when you have time.
Once we hear back from you, we’ll continue reviewing your case and assist you further there.
Thank you. https://t.co/EHOLSH6bOA
XAGUSD fell below both EMAs and 55.30 on Middle East escalation, sparking inflation concerns.
Key driver: Elevated oil prices strengthen the rate-hike case, sustaining downward pressure on gold prices.
Key level: 55.30. Hold below it and the price may decline toward support at 53.20.
The yen strengthened as Japan's inflation fueled Dec BoJ hike hopes. USDJPY plunged below 156.70 after failing to close above EMA120. The price swings lower below diverging bearish EMAs, confirming downward bias. Holding below 156.70 may sink USDJPY toward the support at 155.40.
The pound-dollar steadied despite weak UK consumer demand. GBPUSD retested the support at 1.3360 before rebounding above EMA24. The price stays above bullish EMAs, suggesting upside. Breaking above the resistance at 1.3420 may push GBPUSD toward the resistance at 1.3450.
@PPTradeFx We need a bit more detail to understand the issue you are experiencing when withdrawing and help you resolve it.
Please share your details with us at [email protected] so we can review and assist you further.
We’ll get back to you once we’ve checked it.
Thank you https://t.co/EHOLSH6bOA
Rising French yields kept the euro-dollar volatile. EURUSD returned above the support at 1.1210 after breaking below. The price fluctuates near flattening EMAs, signaling consolidation. Remaining above the support at 1.1210 may keep EURUSD within the 1.1210-1.1250 range.
Oil prices extended gains as reports of renewed US action against Tehran stoked supply fears. USOIL retested 99.30, then hovered below it, forming a new Symmetrical Triangle. Staying below 99.30 may keep USOIL ranging within 97.90–99.30.
Strong US Treasury demand and falling yields pressured the US dollar index. DXY returned below 101.60 after briefly trading above 101.80 and EMA120. The index shows an unclear structure for a consolidation bias. Returning above 101.60 may keep DXY within the 101.60-101.80 range.
Gold prices declined as hotter-than-expected US inflation strengthened expectations of a more restrictive Fed policy. The price is below bearish EMAs, suggesting a downtrend continuation. Remaining below 4000 may prompt the price to decline toward 3950.
Bitcoin prices weakened as stronger-than-expected US inflation and falling jobless claims reinforced expectations of tighter monetary policy. The price is below bearish EMAs, suggesting a downtrend continuation. Returning below 81500 may prompt a correction toward 80000.