@PurpleD48196595@SunCountryAir Yeah zero accountability. No compensation or hotel offered nor rebooking on other airlines .wonder when they will be completely back up .it's like shit happened and you have to deal with it . We don't care about customers .
@swood_slkw@nicwalk12@smyhre77@SunCountryAir@kenterdahl@kare11 I have been dealing with them since yesterday . Two flights cancelled and I'm traveling with kids . I don't think they fixed the issue . What's not ok is they are not making it right by booking us on other airlines
@andy_stafford1@SunCountryAir I was with them all day yesterday and finally got through . The agent put me on hold for one hour to issue refund . I just tried today and the flight vouchers are not working . I think they are still down and not telling us the reality of the situation
@SunCountryAir I am traveling with two kids under 5 and our morning flight was cancelled yesterday, evening flight (sfo to msp)was pushed to midnight and eventually cancelled . It was a nightmare with kids .
@SunCountryAir We are proactively attempting to contact all affected passengers via email to offer them alternative travel arrangements as well as compensation for their inconvenience.Well I have not heard anything . Radio silence
@SunCountryAir My flight has been cancelled and e-mail said I would get a refund to Original form of payment . But in reality flight voucher I used is not refunded . I am trying to rebook using the same voucher code , balance says zero . Customer care line is just shut off . What a mess you are