Experian Experts UK

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[Experian Experts UK @ExperianExperts]

Had a letter from us in the post? It may be a scam…
We've become aware of a phishing attempt targeting our customers through postal mail. The letters look official, claiming there's been a data breach and urging readers to call an 0800 number. Here’s the real deal - it’s a scam.

[Experian Experts UK @ExperianExperts]

@AmjadDadda Hi, I appreciate your concern, we would normally ask for details so we can check that the message you received related to your account. If you would rather not supply these details over email you would be able to contact us via the app while logged in. Thanks, Neil.

[Experian Experts UK @ExperianExperts]

@AmjadDadda We ask for the minimum amount required to verify your details, such as your name, date of birth and address. This would be tied to an account on record, so we can then verify your details. As credit reports contain a lot of sensitive information, we need to be sure it's you. 2/2

[Experian Experts UK @ExperianExperts]

@AmjadDadda Hey Amjad. When taking a look at a customers records, we want to make sure that we're discussing the information with the correct person. Sadly, as fraud continues to rise we have to take steps to ensure that we're keeping your details safe. 1/2

[Experian Experts UK @ExperianExperts]

@DonnaSalmon11 Hi, Donna. Although we do ask that you allow 6 days for a response it is usually quicker than that, and as you've already provided the requested documents this should mean we are able to get it processed as quickly as we can for you. Thanks, Neil.

[Experian Experts UK @ExperianExperts]

@DonnaSalmon11 Hi Donna, I understand the urgency of removing a password from your report. I've DM'd you details of how to do this. If you need any further help with this or didn't get the DM please let me know. Thanks, Neil.

[Experian Experts UK @ExperianExperts]

@DonnaSalmon11 any general questions then we can help over social media. Thanks, Neil. 2/2

[Experian Experts UK @ExperianExperts]

@DonnaSalmon11 Hi Donna, if you are a CreditExpert subscriber you can call us using our in-app dialling service while you are logged in either via the app or the web page. If you don't have CreditExpert you can still get in touch using our webform here https://t.co/IXEAFcBW78 Or if you have 1/2

[Experian Experts UK @ExperianExperts]

@lucywaudbyx you're using the correct email address that you have an account. This is because we only allow customers to now have one account, so it's possible that you might have used another email address in the past. 2/2

[Experian Experts UK @ExperianExperts]

@lucywaudbyx Hi Lucy, Thanks for confirming. Our phone lines are available for Credit Expert members only (which does cost £14.99 per month). That said, our team will still be able to help you out if you email in. In the meantime, it may be worth trying another device or making sure 1/2

[Experian Experts UK @ExperianExperts]

@lucywaudbyx currently?

Thanks, Stuart. 2/2

[Experian Experts UK @ExperianExperts]

@lucywaudbyx Hi Lucy,

I'm sorry to hear that you're having issues with logging in.

Just so you're aware, we usually will respond much quicker than 6 working days, this is just a guideline that we provide for worst case scenarios.

Which service are you using with Experian 1/2

[Experian Experts UK @ExperianExperts]

@beckychanceux can check this out for you.

You can get in touch with the team with your name, date of birth and address to [email protected] For security reasons we can't take these details over social media. Thanks, Stuart. 2/2

[Experian Experts UK @ExperianExperts]

@beckychanceux Hi Becky, if a third-party is also using your payment card details, you can ask them to cancel their account if this is the case.

Alternatively, you are able to contact your bank who may be able to block these payments. If you are sure this relates to your account, our team 1/2

[Experian Experts UK @ExperianExperts]

@beckychanceux Hi Becky, if you are being charged, you would likely still have an account with us that is open. In the Experian App, you would see a Call Us button under the Contact Us section in the App.

[Experian Experts UK @ExperianExperts]

@Experian @beckychanceux Hi Becky, sorry to hear of your issue. If you have the app you can call us from that while logged in, using the in-app dialling feature, if you click on the "Contact us" link. If you have any issues with this please let me know. Thanks, Neil.

[Experian Experts UK @ExperianExperts]

@judgeyourself99 Hey, Keano. I'm sorry to hear about this and ultimately the decision would be down to to the lender. We do have a guide that you might find helpful in understanding their decision at https://t.co/JGT0wkWfx6

[Experian Experts UK @ExperianExperts]

@coffeemadman and address along with your query. For security reasons we can't take these details over social media. Thanks, Neil. 2/2

[Experian Experts UK @ExperianExperts]

@coffeemadman Hi, sorry to hear that you haven't been able to get in touch. While you are logged in you should be able to use the "Contact us" link while logged in to get in touch, alternatively you can email us at [email protected] Please include your full name, date of birth 1/2

[Experian Experts UK @ExperianExperts]

@coppola777 something lenders see. These sections are simply extra tools, explanations, and guidance designed to support CreditExpert members.
I hope this helps clarify things.
Thanks,
Stefan. 2/2

[Experian Experts UK @ExperianExperts]

@coppola777 Good morning coppola777,
As you’re using the free service, you’ll still be able to see the full details on your credit report. However, additional support features and score guidance are part of the CreditExpert subscription.
Any information that appears blurred is not 1/2