Expivia

2016 Erie Pa Startup of the Year!
Expivia brings together the best in #contactcenter, #socialmedia and self service to establish the new standard #customercare

[Expivia @expivia]

@steelernation PM I mop

[NiCE @NICELtd]

We're excited to welcome @Expivia as a Gold sponsor for #NICEi24!

The countdown is on! Secure your spot today: 
https://t.co/3Q3k27FdsO

[Expivia @expivia]

We are excited to speak more about this at Interactions!!!

[NiCE @NICELtd]

@Expivia is pioneering a digital integration between NICE CXone and Discord, enabling agents working in tandem with Azure-based listening bots to effectively moderate dozens of discussion channels across multiple servers.

https://t.co/SqB722WWlp

[NiCE @NICELtd]

@Expivia is pioneering a digital integration between NICE CXone and Discord, enabling agents working in tandem with Azure-based listening bots to effectively moderate dozens of discussion channels across multiple servers.

https://t.co/SqB722WWlp

[NiCE @NICELtd]

This week, the NICE team brought CX in Your City to the Philadelphia Museum of Art!

We explored #CX #AI with @sklososky, @FuturePOV and @tlaird_expivia, @expivia, and discussed how to paint a customer experience masterpiece for your business. Thank you to everyone who attended!

[UA Best of MD @uabestofmd]

Bracket A playoff standings are set.

[Expivia @expivia]

Setting up a High-End Contact Center (On the Cheap)!

In this episode, we look at all the tools that you need (and don't need) in setting up a high-end contact center

Video:
https://t.co/D7miCpVOmd

Audio:
https://t.co/YQOv1Vibxw

#callcenter
#contactcenter
#callcentergeek

[Expivia @expivia]

ACG Episode 175 Unique Uses for ChatGPT Ai in the Call Center

In this episode of Advice from a Call Center Geek, we think about some of the unique and "out there" uses cases for AI in the contact center.

Click here to listen
https://t.co/GrfYG0vtLc

#callcenter #contactcenter

[Expivia @expivia]

ACG Episode 175 Unique Uses for ChatGPT Ai in the Contact Center

In this episode of Advice from a Call Center Geek, we think about some of the unique use cases for AI in the contact center

Click here to listen
https://t.co/GhIWasNUvz

#callcenter #contactcenter #callcentergeek

[Expivia @expivia]

In this episode of Advice from a Call Center Geek, we look at some unique ways to route calls in your contact center using data and CRM integrations.

Audio:
https://t.co/gVXT2ddFv4
Video:
https://t.co/LPKV93Q6Gr

#callcenter #contactcenter #callcentergeek

[Expivia @expivia]

ACG Episode 173
Let's Talk Airline Customer Service 'Mageddon!
We take a hard look at what happened with Southwest Airlines and the total customer service meltdown that occurred over Christmas '22.

https://t.co/gVXT2ddFv4

#callcenter #contactcenter #callcentergeek

[Expivia @expivia]

Ultimate Guide to Contact Center Outsourcing Episode

If you are looking to outsource your contact center this is a MUST listen.

Video:
https://t.co/Qm9aIZOeYm
Podcast:
https://t.co/gVXT2ddFv4

#callcenter #contactcenter #callcentergeek

[Expivia @expivia]

ACG 169: Games in the Call Center, Necessary or Juvenile?

In this episode, we talk about how to use games and motivations as positives and not negatives.

https://t.co/gVXT2ddFv4

#callcenter #contactcenter #callcentergeek

[Expivia @expivia]

ACG Episode 166

Three Pillars of Call Center and Contact Center Metrics

In this episode of Advice from a Call Center Geek, we take a look at the three pillars of #contactcenter metrics, efficiency, quality, and sales.

https://t.co/gVXT2ddFv4

#callcenter #callcentergeek #cx

[Expivia @expivia]

It's the Customer who motivates you to,

1) Innovate

2) Grow

3) Improve

Yet in many companies, the service and support of the customer is the last thing that is thought of. Seems backwards...

#customerservice

[Expivia @expivia]

You're not just a call center supervisor, you are the CEO of your team.

Your 10-15 people are your small business.

How are you growing your business every day?

#callcenter #contactcenter #callcentergeek

[Expivia @expivia]

Look up “how to improve my call center”. None of those suggestions will be quick fixes.

Here 5 you can do tomorrow.

Anyone that does any of these tomorrow please comment.

#callcenter #contactcenter #expivia #callcentergeek

[Expivia @expivia]

Call center outsourcing prices around the world. On, Near, and Offshore. What will you pay?

Head over to https://t.co/pgtELT9JSK for more info on us and our range of contact center outsourcing options!!

#callcenter #contactcenter #BPO #expivia https://t.co/yalABWN4EK

[Expivia @expivia]

Tips for serving Digital/Social Customer Service channels.

Head over to https://t.co/MtrHSSZTpY for more info on us and our range of contact center outsourcing options!!

#callcenter #contactcenter #BPO #expivia

[Expivia @expivia]

One unsung use case for speech analytics is to use it for fraud protection, this is one of the benefits all Expivia outsourcing clients receive!

Head over to https://t.co/MtrHSSZTpY for more info on us!

#callcenter #contactcenter #expivia