Exposing Alpharooms

Alpharooms are withholding refunds a year after the Covid 19 pandemic began. We are making a documentary highlighting the troubles their customers are facing.

[Exposing Alpharooms @exposingar]

@shakermaker90s I actually wonder if customers might get their money back quicker if the company collapsed as then the responsibility would be with ATOL who can’t be any worse. Not that i’d want to test that.

[Exposing Alpharooms @exposingar]

@shakermaker90s Glad to hear you finally got your money back. I wonder how long it will take for those who don’t chase it up to the extent you have.

[Exposing Alpharooms @exposingar]

In case anyone missed it....

Yes Alpha Holidays are owned by the same company.

[Exposing Alpharooms @exposingar]

Hi @ABTAtravel

Customers of @alpharooms have shown us proof that they’re being told they’re not entitled to apply for a cash refund until more than a year after the departure date of a cancelled holiday. Can you confirm this is correct as this seems contradictory to your site?

[Exposing Alpharooms @exposingar]

How long have you been waiting for your refund? Plenty of you must’ve been waiting almost a year now.

[Exposing Alpharooms @exposingar]

If you are one of the many long suffering Alpharooms customers, give us a follow and we’ll keep you up to date as we hold them to account.