@peyushbansal@Lenskart_com one of the worst customer service experience I have faced with Lenskart. I didn’t receive the order but it was marked delivered from their end. How? Without me giving the OTP to delivery guy the order shouldn’t be marked delivered. OrderID:1276718133
Nowhere in the proof, my signature is shown. Just a computer generated invoice without any genuine “PROOF” of me receiving the product. The delivery team has marked it delivered without me receiving the product. As per our discussion will visit the store tomorrow, for alt frame.
@f1refrost Hi Swapnil, As discussed, we have shared an update with you over your registered email id, kindly check the proof of delivery of the order. Also, share with us the alternate product details within the same price range via email, and we will assist you accordingly. - Iftekhar.
@peyushbansal@Lenskart_com one of the worst customer service experience I have faced with Lenskart. I didn’t receive the order but it was marked delivered from their end. How? Without me giving the OTP to delivery guy the order shouldn’t be marked delivered. OrderID:1276718133
Please help me to resolve this issue @Lenskart_com@peyushbansal .
The Lenskart team is not helping at all, all they say is it is delivered!! But to whom?? How ?? Without my OTP how can it be marked delivered???
@f1refrost Hi Swapnil, We are here to ensure our customers are provided with the best assistance, and we've been waiting to provide the same. However, in absence of your response this thread is being closed on temporary basis. Be assured, we are just a DM away to help you. Thanks-Abhishek
And the misplaced item should not be marked delivered until we receive it. There is a huge loophole in that system. And I still haven’t received the item yet. I"m complaining to chat team since October 5th.
I visited the nearest store from which I ordered. They said that the Logistics partner (Bluedart) sometimes feels lazy delivering in the area that I live in. And store manager raised a ticket with them.
But this should not happen. How can 1 item be delivered and the 2nd misplaced
@f1refrost Hi Swapnil, We have checked with our logistics partner and this order has been successfully delivered to you. Let's meet in DM so that we can share you the proof of delivery. We value your feedback. Thanks-Abhishek
To all the ppl facing refund issues with @_groww, register yourself on https://t.co/JsKQkqlPuS and file you complaint with the details and screenshots, you will get you refund within 20-25 days.
My 7 months pending refund has been processed thanks to them. Attaching SS ..
Disagreed. @_groww customer service is worst. I'm waiting for my refund and it's been 7 months. It's just not me many ppl are facing this issue, just search "groww refund". They are literally scamming ppl.
If any of you have an issue with your @_groww account, ask for Anushiya Sharda. If there is someone for customer success in recent times it's her! Fixes issues with amazing alacrity! @lkeshre Her desk and visiting cards should say "official रायता समेटनेवाली"! 10/10.
@_groww it's almost 7 months now and i still haven't received my refund !!!!!! These groww ppl are shameless, worst customer service. @SEBI_India@ICCLIndia@BSEIndia
All the ppl suffering form @_groww refund issues watch this : https://t.co/m7bIOn2DVa This link is to complain against Broker companies to @SEBI_India. Register yourself and file your complain. Do retweet for better reach.
All the ppl suffering form @_groww refund issues watch this : https://t.co/m7bIOn2DVa This link is to complain against Broker companies to @SEBI_India. Register yourself and file your complain. Do retweet for better reach.