@Llo_04 Hello, it's unfortunate for the challenge you encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your reachable WhatsApp number starting with your country code for further assistance.
@Keexzus@flyfrenchbee our Refunds team are dealing with a high volume of requests, so funds are taking a little longer than our normal turnaround time to reach your account. Please keep an eye on the relevant statement for the card used for your booking and thank you for your understanding.