Xi Lu

Anonymous. Creative. Animals (Cats). Learning and unlearning and learning.

[Xi Lu @fabled_xi]

Tsunami Blenders (https://t.co/D7mhvMq03w) had promised lifetime warranty on their products but cs doesn't follow through. Even to make a purchase they put forth a lot of conditions including not providing a gst invoice @cbic_india @askGST_GoI

[Xi Lu @fabled_xi]

Hey @Swiggy @SwiggyCares since when is it your policy to charge the customer a cancellation fee after the restaurant doesn't have stock and after YOUR executive cancels the order?? I see you running a new scam business instead of a food delivery platform.

[Xi Lu @fabled_xi]

@rapidobikeapp why are your parcel delivery agents cheating customers and collecting money at pick up AND delivery? Claiming they didn't get any money??

[Xi Lu @fabled_xi]

@Flipkart @flipkartsupport @FlipkartStories why I am being told by a priority cs exec that they will not raise a complaint even though I am a black member? I am unable to place any order against the same address I have been ordering to for 10+ years.

[Xi Lu @fabled_xi]

But also the resolution they provide is that it will take 3 days for thr backend team to get back to me with a resolution during which time the offer may vedy well expire.

[Xi Lu @fabled_xi]

@flipkartsupport @Flipkart may I please know why you have offers applicable on your listings (im a black member with supercoins). And it tells me that I can checkout with the discounted amount but whne I do it is charging me full price on the payment page?

[Xi Lu @fabled_xi]

And when I ask to speak with a senior on customer service, they cut my call?

[Xi Lu @fabled_xi]

And now your ai chat bot cs exec is telling me that I can't exchange a damaged product I paid under 2k for, because the exchange request deadline haa passed. What absolute nonsense.

[Xi Lu @fabled_xi]

@meesho_support your customer service has gone to the dogs. Why are exchange request getting cancelled without intimating the customer? And then the update is that the cancellation was done on the customer's request when I don't even have any idea?

[Xi Lu @fabled_xi]

@meesho_support There is no issue besides your service. It is a simple matter of me not receiving the order and getting a refund. Why does this have to take 45 days and 8 tickets to resolve? Is meesho that incompetent? The problem is your reliance on AI to assist customers.

[Xi Lu @fabled_xi]

@Meesho_Official @meesho_support may I please know why is it that I have still not got a refund on an undelivered order even after one month, have closed all the 5 tickets without resolution and cs execs are ghosting me?

[Xi Lu @fabled_xi]

@meesho_support Nothing is being done. I should have got my refund two days ago. Why is it so difficult?

[Xi Lu @fabled_xi]

@meesho_support Apparently you're not looking into it enough. My refund was supposed to come in yesterday and I was assured I wouldn't have to reach out to your support team again. But here I am, doing so, because apparently meesho has no idea how to cancel an order.

[Xi Lu @fabled_xi]

@meesho_support Your team member promised me a call back yesterday but absolutely nothing has happened. @Meesho_Official is scamming people.

[Xi Lu @fabled_xi]

@meesho_support One month and one week and the issue is srill not resolved and I am still getting the same generic automated responses on my ticket with no resolution or refund in sight. The item is still not marked as cancelled.

[Xi Lu @fabled_xi]

@meesho_support Meesho is great till it's not and then it's an absolute heachache to deal with customer execs.

[Xi Lu @fabled_xi]

@meesho_support Cs executives are refusing ro connect me to senior execs and arguing with me. Even refusing to open a ticket for complaint again. Saying some form has been filled repeatedly but there is no update on the same. Ajith Kumar whom I just spoke to on call

[Xi Lu @fabled_xi]

@meesho_support Absolutely pathetic service. Every time I call or chat it is the same issue - cs exec will open some ticket or fill some form and PROMISE ENTHUSIASTICALLY that the issues will be resolved for sure this time. And to wait 72 hours.

[Xi Lu @fabled_xi]

@meesho_support These are just automated responses like yoeu customer service with no real resolution

[Xi Lu @fabled_xi]

5 MONTHS of mails, calls, store visits — and @airtelindia still can’t fix a SIM they screwed up 15 years ago, when they messed up my subscriber details. They just keep telling me to login to the thanks app WHEN I DONT EVEN HAVE THE NUMBER ACTIVE! Enough of this circus. @TRAI