FAB Solutions - The Contact Centre People

Contact Centre Transformation | Start with Operational & Employee excellence, sprinkle in useful Technology & Clear process’ for great Customer experience

[FAB Solutions - The Contact Centre People @fabsolutions1]

From one Salfordian to another “eeee ahhh mate! That’s mint that!” @Hosang

[Jimmy Hosang @Hosang]

Proper proud of my mate and Salfordian Garry Gormley of @fabsolutions1 publishing his first book.

[FAB Solutions - The Contact Centre People @fabsolutions1]

Pre Order your Copy via the link below

https://t.co/R3Ji3z0v9Q

Over 100 practical missions and activities and 40 chapters of pure gold!!

Check it out now! #ContactCentre #customerExperience #leadership

[FAB Solutions - The Contact Centre People @fabsolutions1]

Is the AI human assisted or otherwise doing a good job?

What’s your experience?

Check out the full episode here

https://t.co/QZk3CiHVV0

[FAB Solutions - The Contact Centre People @fabsolutions1]

Is the AI human assisted or otherwise doing a good job?

What’s your experience?

Check out the full episode here

https://t.co/QZk3CiHVV0

[FAB Solutions - The Contact Centre People @fabsolutions1]

Is #CCAAS on its way out as #AI takes over?

https://t.co/IOQ5UeeLxd

[FAB Solutions - The Contact Centre People @fabsolutions1]

We hope everyone is celebrating in style and enjoying the holiday season!

#merryChristmas

[CX Today @cxtodaynews]

🚀 Congrats to Vaishali Dialani, Senior CX Strategist at @KonabosInc, for being recognized as Rising Star of the Year! 💡

📹 Watch our judge Gary Gormley, Founder, @fabsolutions1, spotlight Vaishali’s bright future.

👉 https://t.co/2A7ERziL1w | #CXLeadersAwards24

[FAB Solutions - The Contact Centre People @fabsolutions1]

What’s happening in your contact centre this all hallows eve 🧛👻💀🧟🧟‍♀️🧟‍♂️☠️🕸️🎃 #contactcentre #halloween

[FAB Solutions - The Contact Centre People @fabsolutions1]

Building a customer centric strategy, doesn’t have to be hard work and expensive! Check out this article for some tips and advice. https://t.co/kFnEBT0qet

#CustomerExperience #customercentricity #CX

[FAB Solutions - The Contact Centre People @fabsolutions1]

Does employee onboarding and workforce management practices trouble you?

Come and listen to our panel of awesome speakers on the 21st November!! Join via the link below #wfm #EmployeeEngagement #onboarding #people

https://t.co/UQkF3GCwBf

[FAB Solutions - The Contact Centre People @fabsolutions1]

Is customer experience on its last legs! 59% of people we asked said yes!!

https://t.co/n7HUHWrAY1

[FAB Solutions - The Contact Centre People @fabsolutions1]

Building a human centred approach to performance management in the contact centre with @fabsolutions1 monthly webinar The Contact Centre Network

https://t.co/aHml7y1O7D

#performanceManagement #contactcentre #Leadership

[FAB Solutions - The Contact Centre People @fabsolutions1]

https://t.co/FB65zXuS6V

[FAB Solutions - The Contact Centre People @fabsolutions1]

https://t.co/FB65zXuS6V

[FAB Solutions - The Contact Centre People @fabsolutions1]

Manchester business owners and generous people of X formerly Twitter, please give as much as you can as I’m pulling a bus 🚌 for charity! 🪢

https://t.co/tg6if7MS32

[FAB Solutions - The Contact Centre People @fabsolutions1]

How do you write a good SOP document? @fabsolutions1 was delighted to contribute to @callcentrehelp article let us know what else you’d include?

https://t.co/X6ZgFzf50u

[FAB Solutions - The Contact Centre People @fabsolutions1]

Would you be comfortable engaging with an AI Voicebot without knowing that it’s AI?

As AI evolves the contact centre embraces different ways of building it into the customer journey but can AI evolve to be emotionally responsive?

https://t.co/dmJb67Kgl7

[FAB Solutions - The Contact Centre People @fabsolutions1]

Is improving employee engagement on your agenda? Take a read of our latest article following the contact centre network event with two expert panelists we summarised some of the key topics and themes discussed.

https://t.co/9gswRO8byY

[FAB Solutions - The Contact Centre People @fabsolutions1]

How do you create great customer outcomes by SING-ing? Here @fabsolutions1 share their thoughts

https://t.co/W4EKm7BVD6

[FAB Solutions - The Contact Centre People @fabsolutions1]

If you need help to change or want an independent perspective to benchmark the standard in your contact centre we can help.

THINK CONTACT CENTRE | THINK FAB SOLUTIONS