K. Adam Kunst

domestic relations attorney; writer; husband; dad

[K. Adam Kunst @faelsoss]

This is as bad as dealing with Comcast. How am I supposed to get help fixing this problem?

[K. Adam Kunst @faelsoss]

@UPS
I have a lost package that you say was delivered. I call, and your phone service says I have to submit a claim online. I try to submit a claim online, and it says I can't open a claim. I try calling to talk to a person, and it says "I can't connect you with an agent."

[K. Adam Kunst @faelsoss]

@LenovoSupport @Lenovo @CNET @PCMag No joke, here is a screenshot of my repair status, from Lenovo's website, which still says service is expected to be completed by 4/13/21, which, it may surprise you to learn, is in the past.

[K. Adam Kunst @faelsoss]

@LenovoSupport @Lenovo Would truly love a response from you. I have been promised follow up, but haven't received it. I wonder if @PCMag or @CNET has a "this is why you never buy a service plan" story in the hopper.

[K. Adam Kunst @faelsoss]

@LenovoSupport @Lenovo I still haven't received any updates from you, despite you having my laptop since 4/15/21. Is it normal for you to not respond to customers? I can see why you have only 1.4 stars on @Trustpilot.

[K. Adam Kunst @faelsoss]

@LenovoSupport Hey Erica, I spoke with someone at your repair hotline yesterday who informed me that nobody had even touched my laptop, despite it having been delivered a full two weeks earlier. Why is my service so far outside of your standard time frame?

[K. Adam Kunst @faelsoss]

@LenovoSupport Just had a super unhelpful conversation with your online chat. Your warranty service is slooooow. Your repair service is slow. Your repair status for work in progress is totally unhelpful. (1)

[K. Adam Kunst @faelsoss]

@Lenovo Auxen, any update?

[K. Adam Kunst @faelsoss]

@Lenovo just wanted to make sure you know that @LenovoSupport is just amazingly, dramatically unhelpful.

[K. Adam Kunst @faelsoss]

Hey, @lenovo and @LenovoSupport, the Repair Status for my unit still hasn't been updated since 3/19/21. Where's my laptop?

[K. Adam Kunst @faelsoss]

The thing is, I'm annoyed that this is taking so long, but I can understand that. It's tough time for everyone right now. What is unacceptable is the complete lack of communication from @LenovoSupport. What is unforgivable is making me spend all this time chasing a basic update.

[K. Adam Kunst @faelsoss]

@LenovoSupport You're never going to believe this! I spoke with a person who was able to tell me what's going on with my laptop! @lenovo, you should hear about this, too! @DellCares you probably want an update. @HP why not join the party?

[K. Adam Kunst @faelsoss]

And apparently the reason that the repair status (you know, the one I keep being directed to to check on the status of my repair) isn't showing any updates is because it also isn't working. WTF, @LenovoSupport?

[K. Adam Kunst @faelsoss]

@Lenovo Thanks, Auxen, but it seems like the only way I can get any response from Lenovo about this stuff is by complaining on twitter.

[K. Adam Kunst @faelsoss]

@DellCares Do you do repairs for customers? Do you update them as the repair progresses? It bet you would be surprised that @LenovoSupport does not. Or maybe not. Maybe you have heard about how terrible they are. If you want details, happy to provide!

[K. Adam Kunst @faelsoss]

@LenovoSupport When will my laptop be fixed? What is the status of repairs? I'm not sure who else I would ask, but you don't seem to know.

[K. Adam Kunst @faelsoss]

@LenovoSupport Had another totally unhelpful conversation with your customer service team.

[K. Adam Kunst @faelsoss]

@LenovoSupport Repair Status on your website for my repair has not been updated in a month. Your customer service is terrible. Finally, Comcast has some competition!

[K. Adam Kunst @faelsoss]

@LenovoSupport I do not find it surprising, but I am disappointed, that my repair status is still not updated. I would have thought that, after last week, some action - any action at all - would have been taken. But no. Just bad service.