Faisombud

The FAIS Ombud’s objective is to consider and dispose of complaints in a procedurally fair, informal, economical and expeditious manner.

[Faisombud @faisombud]

The Minister of Finance invites applications for the position of Deputy Ombud for Financial Services Providers (FAIS Ombud) on a five-year fixed-term contract.

Applications are invited from dynamic, experienced leaders with a proven track record of effective team management and results-driven leadership, preferably at executive level. Candidates should have extensive experience in the financial sector, adjudication and interpretation of law, alternative dispute resolution, and promoting the fair treatment of financial customers.

The Deputy FAIS Ombud will support the FAIS Ombud in the management and administration of the Office, oversee the resolution of complaints against financial services providers, issue determinations, and contribute to ensuring fairness, integrity and accountability within the financial services sector.

Closing date: 19 June 2026 at 12:00

Applications must be submitted to: [email protected]

[FSCA South Africa @fscasouthafrica]

We are proud to announce that we are co-hosting the landmark @OECD International Network on Financial Education (INFE) Symposium right here in South Africa.

#FinancialLiteracy #BetterPoliciesForBetterLives #FSCAOECD2026

[FSCA South Africa @fscasouthafrica]

Calling all financial educators, academic institutions, employers, and media partners!

You are invited to the 2nd #MSWSA26 Information Session. Let’s work together to empower South African consumers.

Register your interest: https://t.co/HOnflVNmvA

#FSCAMyMoney #PowerOfPossible

[Ombud Council @OmbudCouncil]

Episode 2! New on The Ombud Lens: 'Complaints Data Driving Fairer Financial Outcomes for South Africans.' A powerful panel bringing together Leanne Jackson (Chief Ombud, Ombud Council), Seipati Nekhondela (Director of Banking Development, @Treasury_RSA ) and Alicia Moses (Manager: Strategic Framework Consumer Education, @fscasouthafrica ). The conversation explores how complaints data is evolving from a record of past harm into an early warning system — identifying conduct risks, guiding regulation under the COFI Bill, and pointing to where customer education is needed most. This is the shift we have been talking about: outcomes over paperwork, prevention over clean-up, and evidence shaping fairer markets.

Watch the full discussion on @AssetTVRSA : https://t.co/lTy8Nl46YW

Or on Youtube: https://t.co/eCs3x2LfBu

#TheOmbudLens #ComplaintsData #COFI #OmbudCouncil #NationalTreasury #FSCA

[Faisombud @faisombud]

The FAIS Ombud currently has a vacancy for a Case Administrator.

Case Administrators play an important role in supporting the fair, efficient and impartial resolution of complaints within the financial services sector. If you have strong administrative skills, attention to detail and a passion for delivering professional client service, you may be the candidate we are looking for.

Click here for the full list of requirements and application details: https://t.co/PzyQV6sxKl

[Faisombud @faisombud]

Empowering consumers through collaboration!

The FAIS Ombud joined fellow consumer protection stakeholders at Alex Plaza in Alexandra to educate and empower consumers about their financial rights and available recourse mechanisms.

The outreach formed part of ongoing efforts to improve consumer awareness and access to assistance, particularly within township communities.

#ConsumerAwareness #FinancialEducation #FAISOmbud #ConsumerRights #FinancialLiteracy #Alexandra

[Faisombud @faisombud]

Did a financial adviser or broker recommend a financial product that ended up costing you money?

If you suffered financial loss after acting on a recommendation made by a licensed financial adviser or broker, you may have the right to lodge a complaint with the FAIS Ombud.

You do not need a lawyer, and the service is free, fair and independent.

Contact the FAIS Ombud:
0860 066 3274 / 012 762 5000
[email protected]

[Faisombud @faisombud]

Are you passionate about fairness in financial services and making a real difference in people’s lives?

The FAIS Ombud invites applications for a Case Management Graduate Trainee to join a 12-month structured programme in financial dispute resolution. Gain hands-on experience in case management while contributing to fair and ethical outcomes for consumers.

[Faisombud @faisombud]

Investment advice relating to managed portfolios, forex trading, or online trading platforms must align with your experience level, financial goals, and risk tolerance.

Complaints may arise where:

• High-risk products were recommended without proper assessment

• Risks, costs, or liquidity limitations were not explained

• Performance expectations were misrepresented

• Advice resulted in financial prejudice

Where advice was provided by an authorised FSP and the complaint remains unresolved, the FAIS Ombud may consider the matter.

Lodge your complaint here: https://t.co/PzyQV6sxKl or call [phone]; Sharecall 086 066 3274 for assistance

[Faisombud @faisombud]

The FAIS Ombud joined the Financial Sector Conduct Authority’s Financial Literacy programme for students in tertiary institutions. The platform provided an opportunity to engage students on key financial issues. The session covered topics such as debt management, understanding credit, and protecting oneself against financial scams.

[Faisombud @faisombud]

Advice on retirement annuities and endowment policies must take into account your risk profile, affordability, and investment horizon.

A complaint may arise where:

• The product was unsuitable for your risk tolerance
• Fees, penalties, or lock-in conditions were not disclosed
• Risks were not adequately explained
• Advice resulted in financial prejudice

Such matters may be escalated to the FAIS Ombud if unresolved after the provider’s complaints process.

Lodge your complaint here: https://t.co/PzyQV6sxKl or call [phone]; Sharecall 086 066 3274 for assistance

[Faisombud @faisombud]

Workers’ Day is a reminder that every rand earned matters. Before committing to any financial product or service, ensure that the advice you receive takes your goals, budget, and circumstances into account. Good advice should help you grow, protect, and plan with confidence.

#WorkersDay #FinancialWellbeing #AdviceMatters #FAISOmbud

[Faisombud @faisombud]

Life insurance advice should align with your financial responsibilities, dependants, and long-term needs.
A complaint may arise where:

The recommended cover was unsuitable:

• Important exclusions or waiting periods were not explained
• Policy benefits were misrepresented
• Advice resulted in financial prejudice
• Advice-related disputes may be escalated to the FAIS Ombud once the provider’s internal complaints process has been followed.

Lodge your complaint here: https://t.co/PzyQV6sxKl or call [phone]; Sharecall 086 066 3274 for assistance

[Faisombud @faisombud]

Financial freedom starts with the power to make informed decisions.

That means understanding your options and receiving advice that is clear, honest, and suited to your needs, whether it’s insurance, investments, retirement, or savings.

This Freedom Day, we remind consumers that the right advice doesn’t just inform, it empowers you to shape your future with confidence.

#FreedomDay #AdviceMatters #KnowYourRights #FAISOmbud

[Faisombud @faisombud]

The Office of the FAIS Ombud had the pleasure of being featured on Yilungelo Lakho to discuss an important consumer issue: understanding tracking device requirements in vehicle insurance policies.

The discussion also highlighted a key aspect of our role, investigating complaints related to financial advice. Consumers often rely on the advice provided by financial services providers or intermediaries, and where that advice is inappropriate, unclear, or not in the consumer’s best interest, it can lead to outcomes such as rejected claims.

If you missed the interview or would like to watch the full episode, catch it here: [https://t.co/N3OkWZiuKQ]

[Avitha Nofal @AvithaNofal]

Complaints Data Driving Fairer Financial Outcomes - https://t.co/h8GD0onja0 @OmbudCouncil @NFO_Ombud @OPFA_SA @faisombud @JSE_Group #complaints #data

[Faisombud @faisombud]

Before submitting a complaint, ensure you have the necessary documents ready to help speed up the assessment process.

Prepare:

Your policy or investment documents

• Correspondence with the financial service provider
• Proof of advice received or application forms
• Statements showing the financial impact
• A copy of the complaint submitted to the provider and or the response received

Having these documents available helps avoid unnecessary delays.

Lodge your complaint here: https://t.co/PzyQV6sxKl or call [phone]; Sharecall 086 066 3274 for assistance

[Faisombud @faisombud]

Thank you to everyone who visited the FAIS Ombud stall at the Rand Show.

We appreciate the opportunity to engage with you, answer your questions, and explain how we can assist with complaints about financial advice and services.

If you have any concerns about financial advice or how your complaint was handled, remember that we are here to assist.

#FAISOmbud #ConsumerProtection #RandShow

[Faisombud @faisombud]

Consumers should first submit their complaint to the financial service provider involved and allow the required response period.

If the matter remains unresolved and relates to financial advice or intermediary services provided by an authorised FSP, you may then escalate your complaint to the FAIS Ombud for independent review.

Lodge your complaint here: https://t.co/PzyQV6sxKl or call [phone]; Sharecall 086 066 3274 for assistance