Absolutely shit customer service from @flynascare. They claim my refund was processed on 28 March, yet I still haven’t received anything on my Wise virtual Visa card. Now Flynas keeps saying “we can’t action anymore” instead of actually investigating where the money went. @Wise
@HamzaShan5@flynascare@Wise I wouldn't recommend you to book flynas. Their support is cheap. They won't be able to respond to your query. They are not even able to track my refund. It's been 2 months now.
They keep coming up with auto replies/messages.
A refund is NOT completed if the customer never receives the money. @flynas@flynascare says my refund was sent on 28 March to my Wise virtual Visa card, yet nothing has arrived. Need a real investigation, not copy-paste replies. @Wise
Hi @flynascare@flynas you claim my refund was processed on 28 March, but I still haven’t received anything on my Wise virtual Visa card after weeks. Support keeps repeating the same response without actually resolving it. Please properly investigate where the funds went. @Wise
Hi @flynascare@Wise my refund was processed on March 28 for a canceled flight but still hasn’t appeared on the original Wise Visa card account. I already have the RRN from your support team. Could someone help trace the refund status with Visa?
@flynascare I tried and contacted you via direct message but you're not coming up with a solution, you're keep saying , we processed the refund and we can't do any more action.
That's disappointing @flynascare
@flynascare@flynas
Very disappointed with your service. I requested a refund on March 26, 2026 — it’s been nearly a month and I still haven’t received it.
Your team keeps sharing an internal transaction ID and closing chats & tickets without resolving anything.