tried to get help? Iโm asking for a senior manager/executive review and for Frontier to actually review my claim history and documentation. I just want my money back
@jamesdempsey Iโm honestly exhausted and extremely frustrated. My personal belongings were stolen from my checked bag, and instead of receiving help, Iโve been given the runaround by Frontierโs claims department. I uploaded my receipts/documentation with my original claim, follow
up MULTIPLE times, and was repeatedly told someone would contact me. No one did. I was even instructed to send the receipts to Customer Care, which I did. Now my claim has been denied saying I didnโt provide receipts in time. How is that fair when I did my part and repeatedly
Instead, I get a generic response hiding behind your Terms & Conditions. This is NOT acceptable. I want my claim properly investigated and escalated. @FlyFrontier
@FlyFrontier Your handling of my baggage claim is absolutely distasteful. Items were missing from my bag while it was in your possession, I provided receipts and documentation, and you still refuse to reimburse me or properly address what happened.