I made payment 19thousand naira on the 3rd of September to renew my Compact subscription, it's still saying I should renew the subscription
IUC: 8234138263 Please find attached my proof of payment
@DStvNg
@palmpay_ng When can I expect my full refund to be processed and reflected in my account? I will be forced to escalate this matter to the appropriate consumer protection and regulatory bodies if this is not resolved by the close of business on September 3rd, 2026
I made a payment of 3thousand naira via my Palmpay App for electricity token around 10am on Saturday 29th August, 2026. Up till now I have not received the token and my money was not refunded. Please find attached my proof of payment. Pls refund my money now
@palmpay_ng
@palmpay_ng Numerous reports show that this is a recurring pattern with PalmPay, where customers are debited for utilities and never receive the service or a refund . This is not just my problem; it is a systematic failure.
@palmpay_ng Why is resolving a simple failed transaction taking so long? It is unacceptable that I have to chase my own money for days for a service you failed to deliver.
@palmpay_ng The transaction was successful and my account was debited, but I have yet to receive my token or a refund.
This is a straightforward case of a failed service delivery. I have provided you with my proof of payment and have been contacting your support team via email and X.
@palmpay_ng URGENT: My Money Has Been Held Hostage for Days! (Transaction of August 29, 2026)I need a resolution now! I paid β¦3,000 for an electricity token on August 29, 2026, through your app.