Yating Fang

[Yating Fang @fang_yating]

@DocRayo Because an automation system does something that is unexpected by the users? If not, could you please elaborate on what is automation surprise? Thanks!

[Yating Fang @fang_yating]

An app tells you the features of your iPhone. I was always surprised to find out the hidden functions of my phone. For example, when I accidentally swiped to left after grabbing my phone, the camera comes on. The app was created to reduce automation surprise.#ISE5700

[Yating Fang @fang_yating]

https://t.co/wGg6O1XjQ6
It is a perfect example of low-end recommendation. It also violates almost all qualities of SMART recommendation. #ISE5700

[Yating Fang @fang_yating]

In the book Les Miserables, the character stole a piece of bread. The officers dealt with this accident by branding him as the "bad apple". This was a Sequence-of-Event Model and a band-aid fix. Someone else was going to do it because most people were hungry. #ISE5700

[Yating Fang @fang_yating]

In the TV show Friends, Rachel believed that "Ross cheated on her" while they were "on a break, while Ross believed that "he met someone else" while they were "broken up". They do not share a common ground of what was happening, or the definition of "on a break". #ISE5700

[Yating Fang @fang_yating]

Whenever we play double for Ping-Pong, the scenario where both of us thought the other would get the ball happens frequently. This is an example of poor mutual predictability. #ISE5700

[Yating Fang @fang_yating]

I was always 1 minute too late to win the Escape the Room. If had they given me more slacks like clues or time, I would have been able to go through. #ISE5700

[Yating Fang @fang_yating]

I have heard of people saying that managers like to tell people how to do their jobs while they don't even know much about it. This is a perfect example of the conflicts resulted from the difference between work-as-imagined and work-as-done. #ISE5700

[Yating Fang @fang_yating]

When I was a kid, my mom would always tell the family that we have to be somewhere an hour before the event start. She was setting up a safety margin, as well as putting more slack in the system. #ISE5700

[Yating Fang @fang_yating]

When a question was asked in a different way than expected, I could not recall that knowledge. In this case, the knowledge was inert. In a way, it is a mindset issue, since my structure of all knowledge in that subject was not complete as well. #ISE5700

[Yating Fang @fang_yating]

During undergraduate, the class project was to design a website. The website is simple-looking, but the complexity of coding going behind it was surprising. This was an example of work-as-imagined versus work-as-done. #ISE5700

[Yating Fang @fang_yating]

It's my first time playing Mario video games. It is a lot harder than i imagined due to the sensitivity of the control. If it was designed with more slack, it would probably be easier for users and less frustrating to control #ISE5700

[Yating Fang @fang_yating]

My friend is in Pharmacy. They did an IE project where they had to perform root cause analysis on errors made in pharmacy, then proceeded to solve every problem they found. I told her that this was "old view," because they did not consider the whole system. #ISE5700

[Yating Fang @fang_yating]

Mirror Lake Draining - Ohio State has two conflicting goals here, keeping people safe and saving money. Therefore it chose a quick solution instead of trying to address the larger problem, which is to help people have a better awareness of safety #ISE5700

[Yating Fang @fang_yating]

It is easier for me to decide on things at the last moment. Recently i realized that the stress of being at the last moment allowed me to have cognitive fixation, where I only see the obvious and ignore the invisible, which was what kept me from making a decision #ISE5700

[Yating Fang @fang_yating]

The key lied in the picture for one exam question that I got wrong. I blamed myself for not looking carefully at the figure. However at that moment during the exam, I couldn't read everything so I had to prioritize. My analysis of what happened was merely hindsight bias #ISE5700

[Yating Fang @fang_yating]

A person I know of was killed by an accident. She didn't turn right into the closest lane, and the semi didn't turn left into the closest lane. This reflects a procedural shift that resulted in the tragic when they happen to collide. #ISE5700

[Yating Fang @fang_yating]

@DocRayo you are right! It does make more sense😀

[Yating Fang @fang_yating]

https://t.co/xJo96egDKR
It is in a way dynamic fault management. It is really difficult to drive (primary task) and text (secondary task) at the same time, so we really shouldn't do it. #ISE5700

[Yating Fang @fang_yating]

I eroded the safety margin by texting while driving occasionally. Then one day, the texting was important and I got intensively distracted by it, which prompted me to almost get into an accident. It became clear that I borrowed from safety for the sake of convenience. #ISE5700

[Yating Fang @fang_yating]

https://t.co/jbbMri0ukk
This accident has a huge death toll. The official cause disclosed was the fault of the Boeing technicians. This is a typical first story, where they are looking at the people instead of the system, fail to find the invisible. #ISE5700