@SamsungSAUDI During today’s support call, escalation was repeatedly delayed. When I questioned the lack of clarity, the agent responded to my comment “طيب انت كذا وش فايدتك؟” with: “حتى انت وش فايدتك؟”
This is not acceptable for customer support. I expect proper escalation and a re-review.
@SamsungSAUDI I was also informed that I “violated Samsung’s safe use policy,” yet this policy could not be located by me or by the support agent.
If such a policy exists, its terms should be publicly available and clearly stated.
Cosmetic wear does not explain an internal OLED/driver failure.