@tkasey32077 Hi! If the rental agency lets you to turn off the installed transponder you can use the FastToll app. Most companies do. Please be sure to write down the license plate info before returning it so you have it for the payment.
@AneesaChignoli Hello! If you have an Android, you can add a toll to FastToll - go to settings and then "add a toll." If you have iPhone and know which tolls were missed, you can pay online at https://t.co/flT5pWuaVS. If you don't know which tolls, try https://t.co/FxXvXlFfgN instead.
@afavreau Hi! We apologize but FastToll is not yet set up for payments from Canada, but you can use the information from the Unpaid Tolls screen to pay tolls online: https://t.co/flT5pWuaVS.
@sricharan189 Hello! I see our customer service team has been in touch with you about this. If you have any further questions, please feel free to email us again: [email protected]
@captain10617930 Hi! If the tolls are over 7 days old, pay online at https://t.co/IkGrs36RXZ using info from "Unpaid Tolls" section on @FastToll. If they are over 14 days old or you have questions about online payments, please call Illinois Tollway at 800-824-7277.
@kris10hartzel It doesn’t seem that you contacted our customer support. Please email us at [email protected] with a copy of the invoice and we would be happy to look into things to help you further
@BrianRath6 I see we responded to your email soon after you sent it but maybe it went to spam. You paid through the app but were already registered for Pay-by-Plate which is why the tollway sent you that bill. For questions about duplicate payments, please contact IL Tollway directly.
@cherylmosqueda4@bubbalou4412 Thanks for emailing the violation notice. I see that we responded that your license was incorrectly entered during your payment. Hopefully we provided all your answers about what to do now, but if you have any more questions, please send an email and we will help you out!
@bcffe6769ae443f I'm sorry but we're not yet set up for payments from Canada. You can use the info from the Unpaid Tolls screen on FastToll to pay the tolls online: https://t.co/flT5pWLLNq.
@BarbaraMBarnett Hello! It is $0.99 or 10% of the total toll payment. For example, if you are paying for 3 tolls in one payment that total $8, the processing fee will be $0.99. If you have 6 tolls that total $16, the processing fee will be $1.60. Thanks!
@pressurebooger Typically yes but double check with your rental agency: some require that their toll payment is used instead. If you do use FastToll make sure to write down the vehicle license plate before returning your car as you will need it for payment. Thanks!
@LP9210 Thank you for the post. I saw you also sent an email to our Support ([email protected]). Hopefully their response answered your question! Thanks!
@RobinorBird Hello! All tolls paid through FastToll are paid directly to IL Tollway. Likely there was a mistake in the license plate number you entered while making the payment. Please email us at [email protected] and we'll be glad to help!