FAU Help Desk

Florida Atlantic University's IT Help Desk.

[FAU Help Desk @fauhelpdesk]

A hotfix update to the Lockdown Browser client for Windows has been released: version 2.0.8.02. This update fixes an issue related to a recent Microsoft Windows update. For more information visit: https://t.co/h9f6XUcHNn

[FAU Help Desk @fauhelpdesk]

Happy Thanksgiving from the FAU Help Desk!

[FAU Registrar @FAUregistrar]

Spring 2022 registration begins on Monday, November 1st. Review the Registration Schedule at https://t.co/jRD3taOh3g to find out when your registration time will open. #FAU #RegisterEarly

[FAU Registrar @FAUregistrar]

Happy Friday, Owls! Classes begin for the full fall term, the first half, and first five weeks, on Saturday August 21. Welcome home!

[FAU Help Desk @fauhelpdesk]

Wishing everyone a happy and safe Memorial Day weekend! Just a reminder the FAU Help Desk will be open regular hours Saturday &Sunday. We will be closed on Monday, May 31st for Memorial Day. We will reopen regular hours on Tuesday, June 1st.

[FAU Help Desk @fauhelpdesk]

Duo is currently investigating reports of SMS delivery issues on all of our deployments and are working to correct the issue as soon as possible. Please check back here for any updates: https://t.co/uGu3Pu3wUm

[FAU Help Desk @fauhelpdesk]

When trying to access Canvas, users may get a 504 Gateway Time-Out error.

This has been reported to Canvas and they are currently investigating the issue.

[FAU Help Desk @fauhelpdesk]

We are currently investigating an issue with our DNS provider for the teamdynamix domain. This may cause issues connecting to https://t.co/r1HxohNzWD.

[FAU Help Desk @fauhelpdesk]

Turnitin is currently undergoing Emergency Maintenance. Turnitin services will be inaccessible during this period. We apologize for the inconvenience. For updates, please visit our Status Page: https://t.co/ZqhwoXKGcz

[FAU Help Desk @fauhelpdesk]

Users are currently experiencing issues accessing Canvas. The issue has been reported and is being investigated. If you experience issues, please try again later and check Instructure’s status page for more info:

https://t.co/nbA8O09X2x

[FAU Help Desk @fauhelpdesk]

We are still experiencing intermittent authentication issues with applications connected to the Microsoft authentication servers. This impacts services such as Office365 email and VPN.

OIT is working on resolving this issue. For updates visit: https://t.co/mfkZ0oijSa

[FAU Help Desk @fauhelpdesk]

Our service provider AT&T is currently experiencing a widespread outage which is affecting phone and internet service. On campus phones, as well as AT&T cell phones may be affected. They are working to resolve and we will update as we receive additional information.

[FAU Registrar @FAUregistrar]

Happy Monday, Owls! Wishing you the best in your first week of classes! #GoOwls #FAU

[FAU Help Desk @fauhelpdesk]

Google Apps are currently experiencing an outage. Student Owl Mail email, YouTube, Google Drive, and other google services may not be available or you may not be able to login. We will update as google provides additional information.

OIT

[FAU Help Desk @fauhelpdesk]

A message from Respondus Lockdown Browser:

Due to high volume, we are now staggering when students can enter the pre-exam webcam check.

we recommend starting exams at fifteen or forty-five minutes past the hour. Exams begun at the top of the hour will have longer wait times.

[FAU Help Desk @fauhelpdesk]

The DNS issue has been resolved. All FAU sites should be back up and running smoothly.

[FAU Help Desk @fauhelpdesk]

We identified that there is currently a DNS issue that may affect access to FAU websites as well as VPN.

We are working to resolve as soon as possible and apologize for any inconvenience.

OIT

[FAU Help Desk @fauhelpdesk]

https://t.co/bKHAZ3W5SZ

[FAU Help Desk @fauhelpdesk]

The Office of Information Technology is investigating networking issues affecting numerous services. More information will be reported as it becomes available.