February First

geek, full-time foody, part-time rum lover and music junkie.

[February First @febfirst]

@MyGlasgowCC Overflowing bins not collected from back lane since 3/6/24, Raised Missed Bin Collection requests get automatically closed - "Case Status: Closed - Known Issue". If it's a known issue, why not resolve it? Have had to take rubbish myself to skip to dispose off...

[February First @febfirst]

7 Alternate/Cut Comic Book Movie Endings Which Would Have Been So Much Better (Or Potentially Worse) https://t.co/opKtTOEAvc via @comicbook_movie

[February First @febfirst]

Yeah, well the holiday booking team never seem to be available. So I’ve decided to just cancel my family holiday as we have no faith in @British_Airways . Utter joke of an airline with terrible customer service.

[February First @febfirst]

@British_Airways how am I supposed to amend a booking for a flight+car, because you have cancelled our connecting flight? Attempted to call your mythical customer service number 10 times now over the last 24 hours (3 hours wasted!). Is your holiday booking team on holiday???

[February First @febfirst]

@British_Airways the cheek to say you are prioritising customer service calls over sales call, but every time I attempt to speak to the right department my call gets dropped

[February First @febfirst]

@British_Airways You’ve cancelled our connecting flight without an explanation and I can’t get through to you to change our travel plans. 6 attempts to call on the phone has resulted in calls being disconnected. What am I supposed to do?

[February First @febfirst]

@AmericanExpress @AskAmexUK 4 days later, did you all decide to have the weekend off & deal with the outage on Monday morning instead? Where are the comms, where are the updates. It's rare outage I know, but Amex is missing the basics of keeping their customers informed of the status of the issue

[February First @febfirst]

@AskAmexUK @AskAmexUK @AmexUK - was told yesterday by a rep that this morning I would be able to access my account - I still can't. Where are the customer updates, feeling left in the dark here. Appreciate there is a rare outage, but this is not the service I expect from American Express.

[February First @febfirst]

@AskAmexUK nice one @AskAmexUK , you finally send me a code to access my account, i copy and paste the code to ensure it's correct, but your system tell me it it's incorrect. Now i'm locked out of my account and have to call you guys... 45mins later still waiting to be answered.

[February First @febfirst]

@AmazonHelp done so, thanks

[February First @febfirst]

@AmazonUK 2/2, also Leadership seem to think that if I'm having multiple amazon packages sent in my name to my previous address, that I really shouldn't be worried or to quote exactly "why is this a worry to you?"

[February First @febfirst]

@AmazonUK 1/2 Been a victim of a brushing scam for the past 7 months now and no one in amazon wants to acknowledge it or return my calls about it. I've spoked to 'Leadership' team who think dealing with this internally who seem to think this is great customer service

[February First @febfirst]

@amazon 2/2, also Leadership seem to think that if I'm having multiple amazon packages sent in my name to my previous address, that I really shouldn't be worried or to quote exactly "why is this a worry to you?"

[February First @febfirst]

@amazon 1/2 Been a victim of a brushing scam for the past 7 months now and no one in amazon wants to acknowledge it or return my calls about it. I've spoked to 'Leadership' team who think dealing with this internally who seem to think this is great customer service

[February First @febfirst]

@virginmedia Signed up to Virgin Broadband, my direct debit details are incorrect, can't get through to the listed number as it either fails to connect, or after going through the automated menue for around 15mins, either tells me to go to the website, or just cuts me off.

[February First @febfirst]

@jlandpcustserv no communication, no updates, HOURS wasted waiting on the fabled customer service number, just to have my order refunded, when I didn't even request it. Is it even worth emailing [email protected] ?

[February First @febfirst]

@jlandpcustserv Sent a DM

[February First @febfirst]

@jlandpartners you must be busy, but my item was dispatched 1st July, since then i can't track it. I've spent 2 hours on call waiting with no answer, have also sent an email which I was told would be answered in 24 hrs, it's been 4 days. Can't even cancel the order. Please advise

[February First @febfirst]

Just gets better from @virginmedia . Customer Support advises me to cancel my agreement instead of helping me resolve an issue. Messaging Team just redirects me to the same team that hung up on me 3 times last night #virginmedia #angry @MoneyTelegraph

[February First @febfirst]

@virginmedia Joke of service, again I get redirected to the very team that hung up on me 3 times last night. Again no one willing take ownership of the issue.

[February First @febfirst]

New customer to @virginmedia Shocking customer service. No Cust Service team member wants to take the initiative to resolve an issue, happy to pass that responsibility to another team. Have spent hours on the phone with them already. They Have hung up on me twice this evening.